The Nvidia Defect Forum

Hi Folks

I wish i had found you sooner,

My daughter bought a hpg6030ea form Comet and we took it back to them under the "sale of Goods act" we paid the the £45 inspection fee and they sent it of to there center in Bristol.

we had a phone call from them telling us it would cost £120 to replace the motherboard. Fortunatly i was not at home to take the call (my wife did and wasn't sure what to do) so said we would call them back. I did this and nobody who I spoke to could find any referance to the phone call ( well that filled me with confidence)

I then phoned there customer service dept in Hull (0844 800 9595 options 4 then 2 if anyone is interested ) and spoke to the manager (a lady called Jema) She advised me that this was a known fault with some HP laptops and would check with hp to see if this model was one of the affected, and will get back to me tomorrow. So it would appear that all the work that those that have gone before me has had some effect on them.

I will update this post tomorrow after they ring me back (providing they are ture to there word) It will be interesting to see if they offer me a refund on my inspection fee.

Hello Smudger and welcome to our forum.

Sorry to hear of the problems you have been experiencing with your laptop.

I have worked on a huge number of this particular model laptop (HP G6030EA) and each and every one of them had failed due to the Nvidia defect.

If and when Comet hey call back you should ask them what the original fault was with the mainboard. They probably won't say that it had the Nvidia defect but it would be interesting to see what they say.

Under no circumstances should you accept a repair - paid for or otherwise.

If Comet are not willing to refund or replace your laptop then you will need to get your laptop back from them so that it can be independently inspected and an engineers report produced.

Once you have this and if your laptop is indeed inherently defective then you really cannot lose and you should tell Comet that you want a replacement laptop or a refund or it's off to the small claims courts we go.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

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Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

We'll Comet eventualy got back to me. and according to them "it not afected by the nvidia defect" so it will cost me £122.29 to change the mother board.
To say i have no confidence in comet is an understament, the sum of there enginers report is "Motherboard required to resolve the fault" no mention of what the fault might be.

so now i need to go down the legal route. dont know if i should have but i did tell Comets investigation team this.

so can some one tell me the order in witch to do things?

Hello Smudger,

We didn't really think that they were going to admit to the defect being present did we?

Why is their engineers report so sparse? I would hazard a guess that it is because they haven't even bothered to open it up to inspect it internally. I could be wrong of course but their description of the fault leads me to believe that either it was not an engineer that inspected it or they have not even bothered to open it. Take your pick.

This seems typical of the type of service that Comet gives its customers so I would not worry about it. You could say that it is par for the course.

If your laptop is indeed inherently defective then you really cannot lose against Comet, as has been proven so many times before.

In my opinion Comet like to play hard ball right up to court date (if it gets that far) but they soon comply when they realise you are serious in your intent.

There is a step by step guide to securing a refund and that is here:- post13.html#p13

You will need to obtain an engineers report in order to be able to proceed down the legal route and we can help with that. We have had great success when the retailer has been presented with one of our reports.

Further details can be found here:- need-an-independant-engineers-report-t62.html

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi again

Well I sent the first letter to comet, and as expected they denied it was not affected by the Nvidia issue.

They also say I’m not entitled to a refund of my inspection fee of £45. My argument to reclaim this is, as it is my responsibility to prove it’s an inherent fault Comet can't be seen to act independently to establish if there responsible.

So next step is to get an independent report.

I was wondering how many people have been fobbed of by retailers and not known it?

The other thing that got me thinking is. Has any body reported this to the media (watchdog springs to mind) as it may force the retailers to come clean with there customers

I will keep updating every step of the process until it comes to a close

Hello Smudger,

What did Comet say was wrong with your laptop?

Let me guess, was it "major component failure"?

If they do not refund you the £45 now then you should simply add it to your claim and they can pay it later with all your other costs.

After six months of ownership the onus shifts to you, the customer to prove the inherent defectiveness of your laptop. It is not for Comet to prove this on your behalf as their opinion cannot be classed as "independent".

You are quite correct that the next step is the engineers report. We can help you with that and have had great success in the past.

For more information on how to obtain a report please click on the link in my signature.



I would hazard a guess and say it probably runs into thousands of customers.

Every single day I hear of customers being told the same, tired old line of "sorry sir/madam but you are out of warranty" or "you should contact HP/Sony/Dell and see what they can do"

A lot of people would just accept that and walk away without a fight!

It is a scandalous situation!



A lot of members have contacted Watchdog but as yet there has been no response. I guess they will not do anything until enough people complain.

Once Watchdog or some other media program get involved you can just see the floodgates opening as more and more people realise that the laptop they thought had just failed was in fact doomed to fail prematurely from the day they purchased it.

If and when they do get involved it will not be a day too soon.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Well the laptop is on its way to Lapcure for an inspection.

would it be worthwhile sending the report to this guy at comet?

David Beaumont
Trading Standards Manager

as he seems to be head honcho with all this

Hello Smudger,



Well, he was the representative who turned up at a recent court case. More info on that can be found here:- post164.html?hilit=Beaumont#p164

So I would say yes, send it to him.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Now armed with my report, it of to comet by reg post today and im sending to, David Beaumont
Trading Standards Manager.

I wonder if he will sort it out or drag his heels in resolving the mater.

do think it would be plausable to seek compensation for time where the laptop was broken? i dout i would get it but the more there claimed against in court is less divedends for there share holders.

pity i dont know of a way to let there share holders know how much there wasting in leagal fees.

In the new issue of Computer Active they have a section on complaing about this sort of problem lol
so i think ill drop them a line and see if they will publisise the situation with retailers

will post again when somthing new happens

Hi Smudger


You would need to be able to quantify a loss in order to claim for it - personally I would advise against it .

Good idea - you never know it might lead to the press finally picking up on this issue.

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Please note: I am not legally qualified and therefore any postings I make are just my own personal opinion based on my experience of working for a number of years at a busy County Court.