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Laptop hot/overheating? - Laptop can't detect wireless card?

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 Post subject: HP G6000 with faulty GPU
PostPosted: Mon Apr 01, 2013 6:49 pm 

Joined: Mon Apr 01, 2013 6:38 pm
Posts: 1
Laptop Make: HP
Model: G6000
Graphics Card: Unknown
Purchased From: High Street Store
Amount Paid: 400
Date Purchased: 01 Apr 2008
Date Failed: 01 May 2012
I've just found this forum and I hope i'm not too late as the laptop was purchased from Comet

I have a HP G6000 and about 12 months ago the wireless stopped working and it overheats very quickly which seem to be the common problems from reading this forum.

I no longer have the receipt or any proof of purchase but it was bought using a credit card.
What are the chances that I can get any sort of refund or replacement.

I wish that I had found this forum earlier and before comet went bust


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PostPosted: Mon Apr 01, 2013 7:29 pm 
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Sean and welcome to my forum.

Sorry to hear that your laptop has failed.

The good news is that as you paid by credit card then the card company is jointly and severally liable with Comet for the fact that the laptop is inherently defective.

Your next step is to contact the credit card company and to inform them that your laptop has failed prematurely due to what you believe to be an inherent defect with the Nvidia GPU.

They will probably try and fob you off and say that there is nothing that they can do. You should tell them that under the Limitations Act 1980 and the Sale Of Goods Act 1979 (as amended) you have six years from the date of purchase in which to file a claim when the product in question contains an inherent defect.

There is a template letter in the downloads section of this forum which you should download, edit with your details and then send to the credit card company via recorded delivery. That letter is here:- Letter_to_CC.pdf

The credit card company will probably want evidence to substantiate your claim that the laptop contains an inherent defect and that can be achieved by presenting an engineers report.

If and when they do then please let me know and I will be happy to help with that. The cost of the report is a consequential loss and so this sum can be recoverable as part of your claim.

I hope the above helps.

If you have any questions then please let me know.

Good luck and best wishes

The Admin Team

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