The Nvidia Defect Forum

Hello Chris,

To be honest, I expected that this would be Comet's reply.

The problem is the engineer who inspected your laptop did not conclusively prove the defect in your laptop.

Whilst they chaged the RAM and processor etc this does not conclusively prove that the GPU is at fault.

The best test to prove the presence of the defect is to perform what is known as a rework test. This inviolves heating the GPU with a rework tool. The result of this test is that the laptop works again which proves the point.

If I were you I would go back to the engineer who produced your report and would ask them if they are abkle to perform a rework test as this is what is required.

If the engineer is unable to perform such a test then I am afraid to say that you will then need to obtain a secondary report.

If the secondary report proves the defect then you should persue Comet for the cost of the laptop and also the cost of both reports.

I hope the above helps.

I am on holiday at the moment and the wi-fi signal is not so good where I am. If you reply then I will endeavour to reply but cannot guarantee that this will be before the 16th of this month.

Best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Thanks for the quick reply!

I'll go back to the company where I got the report from and see if they can do a rework test, then get the updated engineer's report from them and send it off again.

And don't worry about replying, enjoy your holiday!

Thanks again for all the help

Hi Paul

Been back to the place where I obtained the original engineers report from, asked them about the rework test but they didn't seem to know what it was.

Like you said, I need a secondary engineers report so I'll fill out a form to get one with you if that's alright?
I would have done this a lot sooner so it would have been a lot easier but I'm a bit short on cash at the moment so that's why I've explored every other way!

Shall I create the order online now or wait for you to return from your holiday?

Thanks

Chris

Hello Chris,

You can go ahead and book the jon in online and I can then arrange a courier.

Even though I am on holiday I still tend to work (sad I know) so there is no problem there.

If you have any qiuestions then please let me know.

Besy wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
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What is the Nvidia Defect?
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Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Thanks for the report Paul, apologies in getting back to you.

After sending my letter with the engineer's report to comet over two weeks ago (!) I finally got my response today.

Apparently it has been referred to Mrs Lickiss as it 'falls within her area of responsibility'.

In the letter she says that the laptops are not defective just because of the chips, but because of the way the chips were affixed to certain motherboards, and she again says that my laptop was not one of the ones singled out by HP that could have their motherboards replaced free of charge (not that I would anyway).

However... Good news!

She did say that she has sent your report on to HP for them to review, and she says that she will provide me with a more detailed response shortly.
Never expected this response! Looking forward to the reply!

Thanks again Paul

Hello Chris,

It is true that there are two problems currently in existence.

The first relates to the defect in the Nvidia GPU's.

The second relates to a problem with the solder that bonds the GPU to the mainboard.

This is due to the ROHS (Reduction Of Harmful Substances) Directive. This Directive required that manufacturers remove certain metals from their products. These include mercury, cadmium and, most importantly, lead.

The new solder that has been used cannot withstand the same thermal conditions as the older lead based solder and so the BGA grid breaks down causing a similar failure to the Nvidia defect.

In either case this would constitute as being an inherent/manufacturing defect.

In your particular case though I would say that the defect is definitely due to the GPU.

Fingers crossed for when they respond back to you.

Best wishes

Paul
The Admin Team

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Calculate the minimum refund that you would be entitled to.
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=======================================================

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

So I got the reply back from comet on saturday...



Very disappointed, as I was expecting more. They seemed to have completely missed out the point that I have an engineer's report stating that it was faulty...

So I rang up comet today and tried to speak to Mrs Lickiss. She wasn't available, but I got fobbed off to a colleague who was 'aware of the situation'. She basically told me what the letter said, over and over again. I said numerous times that I have an engineer's report but she did not seem to care, and just told me that my laptop failed due to wear and tear. When I explained to her the nature of the fault, and that the likelihood of the laptop failing from this fault due to 'wear and tear', she simply echoed what she had been saying, that it did not form part of HP's recall.
She told me to take this up with trading standards or consumer direct, of which I plan to do later today.
After reading posts in other manufacturer's groups, I am so angry that I chose to buy from comet. I for sure will never be buying from them again.

So I rang up consumer direct, who said I have a case.
I then rang comet again and notified them that they have one last chance, and she said she would review this and get back to me in the next week. My best guess is that the outcome will be negative, and if so I'll just get everything down in writing one last time, outlining everything, and send them one last letter saying they have one last chance. Then, if the outcome is negative again then I'll take it to the small claims court.

Can't believe this is so long winded when other retailers are so helpful!

Hello Chris,

Don't worry about the letter that you have received, it is pretty standard and I have seen it many times before.

If HP claim that your laptop is not affected by the defect then can they explain why the GPU in your laptop, the Nvidia 8400 (GPU REV G86-730-A2), is failing in such high numbers across many models and brands of laptops?

That same GPU also appears in the following HP Laptops all of which I have tested and have found to be defective :-

DV6855EA, DV9655EA, DV9667EA, DV9702EA, DV9820EA, DV9646EM, DV9565EA, DV9576EA, DV9655EA, DV2175EA, DV6910EA, DV6623EM, DV9890EA, DV9850EA, DV6820EA, DV9572EA, DV9574EA to name but a few.

Also, the same GPU is installed into the Samsung NP-R700 and the Samsung R70 both of which have been found to contain the defect.

Strangely enough it also appears in the Sony VGN-FZ18M which has been recognised as being inherently defective.

I think that the proof is there for all to see that the GPU incorporated into your laptop is indeed inherently defective.

So I do not think that Comet have a defence and they should capitulate now.

One member who recently successfully sued Comet stated that after the court case Comet's representative at court, a Mr David Beaumont, asked him if he was happy with the outcome of the court case to which he replied he was. The member then asked Mr Beaumont if he was happy to which he allegedly replied "We are exactly where we expected we would be".

Speaks volumes don't you think?

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Sorry for the lack of updates, I've left for uni so have been a bit pre-occupied.

After two more unsuccesful pieces of communication with Comet, and they still won't accept that the laptop is faulty.

So now its to court!