The Nvidia Defect Forum

Hello Jon,

The facts of this case, as I understand them, are as follows:-

1) Comet sold you an inherently defective laptop that was doomed to fail prematurely.
2) The laptop duly failed when the warranty had expired.
3) You are a layperson and didn't realise that the 6 year Limitation Act existed.
4) You paid for a replacement mainboard and kept the original board.
5) The replacement board duly failed due to the defect and you returned the original board back into the laptop.
6) There has been no attempt to repair the original mainboard other than trying different memory and CPU.

If all the above is correct then there is absolutely no reason why Comet cannot accept your claim because, in essence, there was no repair attempted on the most crucial part of the laptop, the mainboard.

This is just another fob off and you should disregard what they have told you.

You should proceed as I advise in the Step By Step Guide and should send Comet a copy of your engineers report once you are in receipt of it.

If they continue to refuse to comply with their obligations after you have presented them with your report then you should sue them.

Any Judge worth his salt will appreciate that you are a lay person and that you had no idea that your laptop was inherently defective at the time of repair and also that you had no idea that you had six years in which to take action.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

After review of this issue I am satisfied that my previous reply has covered the points you have raised.

We would agree that the product was out of warranty when you contacted us and a recognised repairer would have been aware of the defect and would have advised you of such.

We cannot know if the present motherboard is the original one as we have not inspected the product.

As previously advised, as you have had the product repaired by a 3rd party, you would need to contact them regarding the new motherboard becoming faulty and if they had fitted another effected spare part.

Following this review, our position would not change.

We cannot know if the present motherboard is the original one as we have not inspected the product.