The Nvidia Defect Forum

Hello Twok,

The Limited Service Enhancements have indeed all been removed.

I find that pretty scandalous as HP cannot set an end date of when they will or will not repair affected laptops.

What HP seem to fail to realise is that customers have six years to take action against them so just because they say that the extended warranty period has now passed so claims will not be accepted you and i know this to be absolute baloney.

When you get an engineers report the hinge defect should be documented and it should also be reported that this is a widespread, worldwide issue.

That is all the proof you would need. The retailer would need to counter this but probably would not as their position is indefensible.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul, quick update on the current position.

Raised MCOL without an engineers report. DSG adamant that they need engineers report to determine liability. As a result of negotiation they are prepared to meet cost of the engineers report if I use their own in-house engineers or alternatively nominate three local suppliers which they can choose from (they refuse to meet the cost of Lapcure commissioning the report). Question is do I allow them to use their own engineer then self-fund my own Lapcure report if the report is unfavourable (if indeed that's an option). The key problem I want rectified is the hinge damage (the whole of the back side of the laptop has buckled) the laptop has the affected NVidia chip but appears not to be overheating to the same degree as it did before the dust removal by the techguys. I wouldn't have a clue which local engineers to put forward! Their defence at the moment is:

The goods were found to have no GPU fault and the overheating was caused by a dust build up on the cooling fan which was rectified before testing. Further to the damage to hinge was found to be superficial, with no damage to the bezel.

Any advice on the best way to proceed appreciated.

Thank you

Hello Twok,



Firstly, why would you want to use their own in-house engineers when some could say that their opinion could be biased?



They simply cannot refuse to pay for ourselves commissioning the report. What are they worried about? Heaven forbid that we should find that your laptop is indeed inherently defective.

We are having so many successes against them that we must really be getting under their skin if they are now trying to refute our services as a company.

It really is up to you who you get the report from so don't let them fool you into thinking that if you did obtain a report from ourselves then they wouldn't legally have to refund you the cost.

The hinge problem is a known defect with your model of laptop and there have been a huge number of claims with regard to this defect.

It is true to say that the dust that the TechGuys claim to have witnessed could cause a heat build up but it wouldn't have caused the defect in the hinge.



Well, allowing them to look at your laptop resulted in the following comment:-



What is your interpretation of the damage? Is the lid floppy? Are there any cracks etc around the front :CD fascia?

Please let me know and I will advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Paul I can confirm that its definitely not superficial as per their defence ! (see attached image)
In summary the left hinge is completely unseated from its mount preventing normal operation. I originally suspected that this had occurred due to the plastic becoming brittle as a direct result of the extreme heat that used to come from the cooling grill underneath the left corner, until you indicated that the two problems were separate unrelated faults. Thank you

Hello Twok,

I cannot believe that the PC World engineer who inspected your laptop stated:-



How on earth can he say that? Did he in fact look at the lid at all?

It is plain to see that the lid is damaged and the retaining nuts that the hinge and front fascia screw into have sheared away from their mountings.

The only way to resolve the problem with your laptop is to replace the rear lid fascia and front LCD fascia if that is cracked.

A quick Google of the term HP Hinge Defect or HP Hinge Damage brings up a raft of reports so yours is not an isolated case.

How you now pursue this is entirely up to you. If you would like us to provide you with an engineers report then please let me know.

Otherwise you will need to secure a report from elsewhere that this confirm the inherent defect with the hinge/lid.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.