The Nvidia Defect Forum

after having my laptop faulty/blank screen for over a year(i have been using my laptop from work-a dell) and hence had no reason to use it. i have since learned this notebooks were defective and HP extended the warranty for a year

i got mine approx jan 2008, i have took it too a PC repair shop who advised the issue is the known GPU one

anyone advise on my next course of action

have i any rights under sales of goods act as item wasnt fit for the purpose it was sold for as it had an engineering defect.

Hello Jambo1967 and welcome to our forum.

Sorry to hear that your laptop has failed.

Please could you let me know the P/N from the white label on the underside of the laptop and I will see if I can find any further information.

Please would you also let me know who you purchased from and the method of payment.

Have you already reported the failure to the retailer?

Please let me know and I will advise further.

Best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul

many thanks with your help
i will advise of the number tomorrow when i collect it from the repair shop, i bought from currys in uddingston(just outside glasgow in scotland), it was actually a replacement from them for a previous fault that i cant remember now.metho was credit card i think

many thanks

Jamie

hi Paul

p/n is FF492EA#ABU

let me know

many thanks

Jamie

Hello Jamie,

I did a quick check to see if I could find any further information relating to your model of laptop but could not find anything.

Your laptop contains an Nvidia 7150 GPU (MCP67M-A2) and whilst it is not as popular as some of the other defective GPU's it is still being reported as failing.

What problems were you experiencing with the laptop and what were the findings of the repair company that inspected your laptop?

Please let me know and I will advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

i may add that it works on external monitor

hi Paul

the screen does not work simply put and laptop and get very warm, i called hp UK and they say its not on list, but gave me another number to call, are u saying its part of the defective batch?the repair company tried a new screen, still no joy, i have been told a replacement motherboard would cure problem but surely thats for hp to fix and not for me to pay for?

Hello Jambo,

I am not sure why the repair company did not test your laptop further in order to more definitively diagnose the cause of the fault.

You are quite correct that HP should pay for the repair to your laptop, though that can only be done once the laptop has been proved to be inherently defective.

I would say that you really need to obtain an engineers report in order to take matters further. If you chose to send the laptop to me for a report and I find that your laptop is not inherently defective then all will pay is the collect and return carriage, which is £20.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

ok Paul where are u based and what if it is inherently defective then i have the log drawn out saga with HP for albeit a laptop hardly used buy probably not worth more than £250

what u suggest?can u provide me with the soruce/link/url statign my model is inherently defective as its more ammo for me when i call this HP number in newcastle

Hello Jambo,

We are based in Hunslet in Leeds and out address is as follows:-

Lapcure
Metro House
57 Pepper Road
Hunslet
Leeds
LS10 2RU

Did you find out if you paid by credit or debit card? If you did pay by credit card then you have extra protection.

You stated that you will be chasing HP but in your profile it states that you purchased from a high street store.

Who did you actually purchase from?

Please let me know and I will advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.