The Nvidia Defect Forum

My laptop failed in dec 2010 i was unaware of this defect intill today when i took it to local repair shop and the member of staff said straight away he knew the problem and directed me here the laptop had always been over heating and cutting out, and then one day in december it switched on but wouldnt reconize the wireless card or any other devices !!!
ive called currys today tried to explain im waiting on a call from the out of warrenty services...

Any advice would be appriciated
Many Thanks
Darren

Hello Shrek1984 and welcome to our forum.

Sorry to hear that your laptop has failed.

Well, it is hard to pre-empt what Currys might say but I would give them a couple of days to call you and if they don't then you should call them.

You should tell them that your laptop has failed due to an inherent defect with the Nvidia GPU.

They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.

They may then tell you to contact HP. You should tell them that you purchased from Currys and not from HP so it is entirely Currys responsibility to resolve the situation.

See what they say. If they say they will inspect it for a fee you should refuse and say that due to the "reverse burden of proof" then you will provide your own independent engineers report.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

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