The Nvidia Defect Forum

Hi everyone,
Please can someone advise?

HP Pavillion Dv9689 Complaint - Purchased 14/2/2008 serial number CNF7472QH4
Nvidia geforce 8400m gs.

My HP Pavillion DV9689 is just 3 years old and has stopped working. Over the last few months it has taken longer and longer to boot up but I wasn't too concerned to be fair. Then the other day I had been using it for around 5 minutes when there was a faint 'pop' and it just turned completely off. Then it wouldn't switch on at all, I have tried several times since and it still won't switch on. I have tried the hardware reset per HP support to no avail (take battery out, take power cable out, hold down on button for around 30 seconds.......). The blue light around the mains input jack lights up but there are no other signs of life. The battery life was still quite good.

Is this consistent with the nvidea inherent default? And if not would an inherent default claim against dixons succeed?

Paul - would your engineers report confirm the inherent defect to support such a claim even if the failure was caused by something different?

Hope all this makes sense

Thanks.
David

Hello David and welcome to our forum.

Sorry to hear that your laptop has failed.

The problem you describe does not sound like the defect and could be caused by a failed component.

You say there is no sign of activity when you switch it on.

Are there any blue LED's lit?

If there are no LED's then the problem is definitely component failure and cannot be associated with the defect.

Please let me know and I will advise further.

Best wishes

Paul
The Admin Team

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Hi Paul,
Thanks for a prompt response.
There are no lights at all and no signs of life except when the power supply is plugged in there a very very slight 'tick tick tick......' sound.

Any advice would be appreciated - even if it say sell it for spares and buy a new laptop.

Thanks
David

Hello David,

Well it sounds like your laptop has component failure rather than the Nvidia defect.

The cost to repair the laptop, if it can be repaired, will be £65 which includes the collect and return carriage.

Though I have to say that you could have the current problem repaired only to find out further down the line that the laptop could fail with the defect.

It is up to you whether you wish to put any money into repairing the laptop or to just sell it on Ebay and put the money towards a new laptop.

What do you think?

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul,
Would that cost £65 even if it could not be repaired?

It's a tough call so would need to think about it. If it was repairable it would probably be worth it. If unrepairable it would feel like a waste of money.

Have you any feel for which component may have failed and the chances of a successful repair?

What do you think you would do?

Many thanks
David

Hello David,



No, if it could not be repaired it would only cost you £20 for the collect and return carriage. There would be no charge for looking at it.

It is difficult at this stage to be able to state what exactly has failed, but it shouldn't be insurmountable.

As I mentioned before, the only thing I wouldn't want you to do is to put £65 into a repair only for it to possibly fail at a later stage with the defect.

That doesn't mean that your case would be in any way jeopardised by having the repair done, only that the £65 you had paid for the repair would not be recoverable.

It really is up to you at the end of the day as to what you should do.

It could be that you have the laptop repaired and there is never a problem with the defect.

What do you think?

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul,
I have an outstanding complaint with Dixons - thought I would try that first but I won't pursue it assuming that they will fob me off anyway - I will just wait for final response.

Then I will probably arrange the 'repair' option through your company.

Is it an option with Lapcure for me to drop in at Hunslet for a 'repair while you wait' or is it always by courier? Also would you need the charger, etc? The laptop has 2 hard disks - I have taken one out which has my data on (to attach to another pc) and left the other in as it has Vista and all programs on. would you need the data disk reinserting?

If courier is the only option and I needed it collecting Friday 13th when would I need to have completed the on-line registration paperwork?

Thanks for your ongoing assistance.

David

Hello David,

You are welcome to drop the laptop off with us, but it would not be possible to repair it while you wait. Turnaround time is five business days.

You will still need to book the laptop in online via www.lapcure.co.uk but when doing so you should select the option to drop off at the repair centre.

I will not need the charge so there is no need to include it. You also do not need to include the hard drives and you can remove them if you so wish.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul,
Have received confirmation that Dixon's won't do anything without a report which confirms manufacturers defect.

I will arrange to send it in for repair if possible. If it does turn out to be a defect please let me know.

Just to confirm I will send it without battery, powerlead and hard disks. If that's is a problem please let me know.

Many thanks
David

HI Paul,
I have decided to draw a line under this and not bother with a repair - I might be throwing good money after bad.

Many thanks for all your help.

Cheers
David