The Nvidia Defect Forum

Hello I really need some advice on how to solve my issue. I bought my HP laptop on the 17/05/08 it was a DV6710ea model. After about 13 months the laptop failed to turn on and during its lifetime the laptop had been extremly hot and loud. Since i was out of warranty i didnt knew comet would do anything about it and also i didnt knew about this website and so i decided to call up a laptop repair company CRM. They diagonsed the problem and said it due to a defective graphic chip and reassured me that they had a new batch of motherboards that will not suffer from the same fault. My laptop was repaired by CRM on the 24/7/09 the cost was £165 and i was given a 12 month warranty. After about 8 months the wifi card would not work anymore and now about 2 weeks ago the laptop will not turn on which is the same symptom as the last fault. I would turn on the machine and the blue light will come up and the fan will run for just less then 1 second before shutting off again.

Hello Namtran89



Now then, how many time have we heard about this miraculous "new batch of motherboards that will not suffer from the same fault"?

Time and time again we are hearing of customers who have had their laptops repaired by way of a new motherboard and time and time again these are failing.

There are, in my opinion, no new motherboards and it is pretty scandalous that a company can state that they have one when the evidence so plainly speaks for itself.

Unfortunately you will now have to pursue CRM as they have breached the Sale Of Goods Act by selling you an inherently defective mainboard.

Did they put the statement in writing that the new board would be free from the defect?

I would contact CRM and would tell them that unless they replace the mainboard with one that is indeed free from the defect then you will sure them through the small claims court. Tell them that you either want a new mainboard or a refund.

Don't let them fob you off as you have rights in law.

If you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hello i have a reply from CRM.

''Regarding your threat to take us to a small claims court if we do not repair your out of warranty laptop.

First of all, can you explain to me why you failed to contact us to inform us of our so called failed repair when it initially failed. According to you, it failed in March 2010, which was still four months inside the 12 month warranty period we granted you. If you had done so we would have been more than happy to repair your laptop free of charge.

Secondly, can you please tell me where it states that the motherboard we used was free from the Nvidea defect. As it states below in an e-mail we sent to you on 21/07/2009 at 11:08:51 we were aware of a motherboard fault. That e-mail does not make any reference to the Nvidea VGA.

We carried out a repair for you, we didn’t sell you the part. The repair that we undertook was in good faith and without any hidden costs or agendas. The 12 month warranty was also offered in good faith and as such if you had used the warranty for what it was designed for your laptop would have been repaired.

I look forward to hearing back from you regarding to this matter.''


Below is an email CRM sent me after i had rang them up and explained to them all my laptop problems. Since i already rang up a few laptop repair compainies before CRM, i was told many times that lots of HP laptops were being repaired because of a known motherboard fault but non of the compainies would give me assurance that the fault would happen again except CRM. The sales person clearly said they had a new batch of motherboards and will not suffer the same problems as the old motherboards. Thats the only reason why i chose CRM because of what he said or else i would have gone for a cheaper alternative since i was offered cheaper prices at different companies.


Email 21/07/2009 at 11:08:51 “As per our telephone call, the fault you have stated appears to be a motherboard fault.



The cost to replace the motherboard with a new one and a 12 month warranty would be £165.00 + VAT (Price includes Parts, Labour, Full Valet, Collection from you in a supplied Secure Swap It Box, Return Delivery) Turnaround Time is 3-4 Days door to door.

Hello Namtran89,

When you first posted you stated that:-



Did you get the name of the person who diagnosed the problem and have you got anything in writing where this was stated?

You also stated:-



Again, do you have this in writing or do you have the name of the person who stated this?

In CRM's reply to you they state:-



I am a little unsure about what they mean by that. Are they saying the motherboard was defective or at least was likely to fail due to the defect?

CRM then go on to say:-



That simply is not good enough. It is true that your motherboard had fault, but what fault? They do not state what the fault was except that it was faulty. Why is this I wonder?

What is more telling is where they state:-



Well, yes they did sell you the part because had you not purchased the motherboard then the repair cost would not have been £165. For them to state that they did not sell you the part is, in my opinion, tantamount to a fob-off. Of course they sold you the part, they sold it as part of the repair.



Why should you have to accept a repair to a mainboard that is less than twelve months old?

Are you sure the mainboard was brand new and not a refurbished one?

I find it most unusual that it should be failing after such a short space of time.

What is most important is the evidence to support your claims that CRM had stated that your laptop had failed due to the Nvidia defect and that the replacement mainboard would be free from the defect.

If you can let me know I will advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

I do have the name of the salesperson that claimed to me they had defective free motherboards; he was the same person that sent me that email dated 21/07/09 straight after we had talked.

In the phone discussion I described to him the symptoms of my laptop fault and the model. He said my laptop model was known to have faults with the motherboard due to a defective graphics chip and most likely I would have this problem due to the symptoms I described. E.g constant overheating, wifi card not working and failure to turn on. He told me the price of the repair and told me that they would replace the motherboard with a new one and I then highlighted my concern about the new motherboard and asked if the new ones would have the same defect as the old one. Then he clearly said on the lines of ‘we have a new batch of motherboards that are defect free’
I was assured that the new motherboard would defective free and so I ended the call and I was planning to call them back after I had rang up other repair companies to see if they had these ‘new batch of motherboards’ at a lower price. I then got an email from the same salesperson stating this

‘’Email 21/07/2009 at 11:08:51 “As per our telephone call, the fault you have stated appears to be a motherboard fault.’’

I then called CRM and agreed to the repair order and sent off my laptop. I received a phone call a few days later from the same person stating that it was a motherboard fault and asked me if I wanted to carry out the repair, which was a motherboard replacement at the agreed price.
The only problem is CRM did not made this claim about the defect free motherboard in writing as they made it during my talk with them on the phone.
The laptop motherboard was brand new and i did not expect it to last only 14 months after being installed which shocked me because i thought they had fixed the problem once and for all.

I found it quite strange how they said they only carried out the repairs;not sold me the part but on thier website under motherboard faults it clearly says



http://www.hplaptoprepair.co.uk/acatalo ... aults.html

and whats even worse is that within the email that they replied back to me just recently they included this quote



This clearly shows that the price i paid included the parts, so i did buy the parts and paid for them to install it for me. The person who sent me the reply the director of the company.