Paul,
Update, and success and another feather for your cap !
As there was no response to my second Letter "Step 4", Letter before Action and Engineers report, I called PC World Customer Services 0844-561-0000.
After some searching, they located my letters and gave me a Case Number and said the "Out of Warranty Claims Dept" would contact me within 48hrs.
The call from the "Out of Warranty Claims Dept" began by saying the Laptop had to go back to the Store for inspection,
I pointed out that I had started this process by taking the Laptop to their store.
I asked them to read the Independent Engineers report,which they then did, their response to the report was, "as it was now working, (after being repaired by Lapcure,using the reflow technique), I would have to wait until it failed again before they would agree to any refund".
I then pointed out the NVIDIA defect noted in the Engineers report, and that the reflow repair was a temporary fix, and would fail again, they persisted in stating that, while it continued to work, they could not issue any refund.
I pointed out that I had paid for the Engineers report and effectively for the reflow repair and that the report stated categorically that the repair would fail, and that they had sold me goods with an inherent defect, why should I have had to pay for a repair that we all knew was going to fail again, let's just deal with it now, rather than later.
Eventually it was agreed that if I returned the Laptop to them, they would reimburse me with a depreciated sum, (almost identical to Paul's previous estimate, plus the cost of the report), and they would retain the Laptop.
The repayment can be done using tokens or by BACS. I opted for BACS, as the Laptop has already been replaced.
The reflow repair has now failed (shortly after my telecon with PC World),the screen has returned to being divided into six separate sections with a black vertical section through the middle, and I will gladly hand the Laptop back to PC World.
Visited PC World store to hand over the Laptop and for them to make a confirmation telecon to "Out of Warranty Claims Dept"
Of course, they spoke to someone else at the "Out of Warranty Claims Dept" who insisted that a "Tech Guy" should look at it, the "Tech Guy" glanced at the screen and said it was a fault on the motherboard, but not the NVIDIA defect. I told him I had an independent engineers report stating it was the NVIDIA defect, however he was content in his own analysis, based on looking at the screen without any inspection so I left him to it and didn't even bother to show him the report.
I spoke directly to the "Out of Warranty Claims Dept" from the store, and we concluded the business with the agreed sum.
I was allowed to remove the Hard Drive and they kept the Laptop for recycling.
PC World have some staff who are very helpful even though they sometimes have a difficult job to do, however, there is a lack of joined up contact between departments and personnel, and unfortunately the so called technical staff I had contact with at PC World stores were seriously deficient in their knowledge of the NVIDIA defect.
I would like to thank Paul for his advice, and guidance, and re-stress his advice that persistence will overcome obfuscation by retailers, and if anyone reading this is considering giving up, please don't, because in the end, you will WIN !
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