The Nvidia Defect Forum

Hello Sally,

It is just a matter of time now.

If they mess you around or if you have any queries then please let me know.

Good luck and best wishes

Paul
The Admin Team

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Calculate the minimum refund that you would be entitled to.
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If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul

Currys have had 7 days now. I have sent them the engineers report and my final letter before action. I have heard nothing from them. No phone call or letter. Should I press on with Small claims? I am so frustrated with their customer services or lack thereof.
Thanks
Sally

Hello Sally,

I would give them a call on Monday and tell them that this is their final opportunity to offer a resolution.

Tell them that once you put the phone down on them that you will register your claim via www.moneyclaim.gov.uk.

You should also tell them that through this forum you are aware of numerous refunds being given due to these inherently defective laptops.

If they fail to offer you a satisfactory resolution then you should waste no more time on them and just pop on over to www.moneyclaim.gov.uk and sue them.

They sold you an inherently defective laptop and there is no escape for them from that fact. They can prevaricate all they like, but they can either pay you now, or let it go to litigation and pay you later.

Either way they will have to pay up.

Stay strong Sally. This is, in my opinion, just a tactic employed by numerous retailers in order to try to exacerbate customers to the point where they throw the laptop away and just purchase another.

The law is the law and in this case it is on your side.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul

I have just got off the phone with a very unhelpful customer services advisor. I told him that I was calling to give them a final chance to resolve my claim as 7 days have now passed since they recieved my letter with no response. The man said that they have not recieved my letter or engineers report and although it may say that it had been delivered through royal mail traking letters take time to be registered onto their system. He then told me that I was required to go to a PC world store so that they could confirm the fault with my laptop and see if a fixed rate/ price repair would be applicable. I questioned if I would have to pay for the repair to which he said no. I informed the man that as I had sent an engineers report to them they are more than welcome to now look at my laptop but it would be their responsibility to collect the laptop from me as I have provided my evidence. The man they informed me that it is not up to them and if I refuse to take my laptop then it is 'case closed' to which I responded I would be starting small claims procedings. I am really no further forward! and getting extremly annoyed!

Please could you advise me further?

Thanks
Sally

Hello Sally,

I can appreciate how annoyed you must be getting as their response is very unhelpful.

Once you have proved that your laptop is inherently defective it is up to them to arrange collection of the laptop if they wish to verify the contents of the report. It would be too inconvenient for you to have to take time off work to travel to the store.

We do not recommend repairs to these laptops and state as much in the report.

If PC World were to insist on you accepting a repair then you should ask for the following written guarantee on PC World company headed paper:-

"The mainboard being used in your laptop is from a completely new batch that is 100% free from the Nvidia defect. If, at any time it the future, it transpires that the laptop is inherently defective due to the Nvidia GPU then a refund or replacement laptop will be offered."

Will they give you this? Probably not.

If they don't then that would be a good enough reason to reject their offer of a repair.

Why would you have the confidence to accept a repair if the PC World don't have the confidence to offer a written guarantee?

You have done all you need to do now as far as trying to reach an amicable resolution.

The next step is the small claims action.

If, and when you do file your claim, don't forget to select the option for 8% interest from the date of failure.

Also, you can claim £7 per hour for 10 hours researching and time spent on this.

Try and not let this bother you too much Sally. I know you must be feeling exasperated, but all that will do is eat away at you and end up stressing you out.

It will all come right in the end, it is now just a matter of when.

If you need any help or advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul

I agree I have sent 2 letters and had 4 telephone converstations which is in my opinion enough opportunities to resolve the problem.

However I am a bit nervous about filling for small claims just yet as they said the letter and report that I have sent had not be logged onto thier system yet so am I being unreasonable by not waiting any longer than the 7 days that I have given them? Royal Mail tracking has confirmed it was delivered. Also as I refuse to take my laptop to the store can they argue that I am being unreasonable after they offered me the chance to inspect it?

Thanks
Sally

Sally ,

I understand you probably feel it is easy for people on here to say just 'file a claim' . But if you read through the many threads on this site you will see it is not as daunting as you think.

The retailers seem to 'sniff out' affected customers, to see who they feel they can put off claiming what are their legal rights.

This is a sad indictment of customer service that is inherent in this countries retailers !
( there are a small few who do behave in a reasonable way) .


There are several site members who will hold your hand through the rest of your case to its successful conclusion !

be brave and good luck

Ralph

Hello Sally,

I would say that allowing them seven days was not unreasonable. If you like, you can always extend it a bit further, but how long do you leave it?

If the letter has been received then that is good enough. The fact that their internal systems are slow is not your fault.

You could always leave it a bit longer, say to 14 days, then, if they still haven't replied then you will have acted reasonably if you simply proceeded to file your small claim.

To be fair, Currys have had long enough to offer a resolution so I don't think one will be forthcoming from them any time soon.

Regarding taking the laptop into their store so they can inspect it.

I am checking the legal position on the retailers right to demand the customer take the laptop to them for inspection.

As far as I am aware the customer has the right to ask the retailer to collect when the goods in question have proved to be faulty.

If it is a case that I am correct and Currys have to have the goods collected, then that is the stance I would take.

If you can leave that point with me I will respond back to you tomorrow.

In the meantime I would consider how generous you want to be with them.

On the letter you sent with the report, you stated that they had seven days to respond. Did you finish off the letter with the line "In this matter time is of the essence"?

If so then you do not need to give them any more time to resolve the situation.

I will mail you tomorrow with the answer on who is responsible for getting your laptop to the store.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul

It very kind of you to find out for me about taking my laptop to be inspected.

I did include that 'time is of the essence' and to be honest after thinking about it I have given them more than enough time and opportunities to rectify the situation so as soon as I am aware of my rights in regards to the laptop being inspected by them I will be filing small claims!

Thank you for all your help and advice.
Sally

Hello Sally,

The guy I needed to speak to wasn't in today, he will be back tomorrow.

I will contact him then and reply back as soon as I know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.