The Nvidia Defect Forum

Hi,

Last week i decided to take out my old hp 6735s from the back of the cupboard and have another go at trying to fix it, i stumbled across this site, and the Step By Step Guide To A Refund Or Replacement Laptop http://www.nvidiadefect.com/post13.html#p13 and sent off a email to ebuyer straight away.

i got a message back saying

Dear John Crisp,

Thank you for your response.

I apologise for the delay in responding to your enote.

In terms of the Supply of Goods to Consumers Regulations, goods must be as
described, fit for purpose and of satisfactory quality i.e. not inherently
faulty at the time of sale.

The onus however is on the purchaser to prove the goods did not conform to
contract (e.g. was inherently faulty) and should have reasonably lasted
until this point in time.

In terms of the above we would require a fault report from an independent
company/technician that shows that the item has been tested and that there
is an inherent or manufacturing fault present with the item in order for
us
to take the item back outside of warranty. Please look around for a fault
report as we would only refund up to £25 towards the cost of the report
once confirmed with the testing body that the fault is as mentioned
inherent or a manufacturing fault.

If you are able to obtain this proof please email the fault report to
rma.approvals@ebuyer.com quoting your order number.


Kind Regards,

Sarah

Ebuyer Customer Support Team

so now im going to send the laptop off to get a fault report http://www.nvidiadefect.com/need-an-independant-engineers-report-t62.html

is there any thing i have missed out?

Many thanks

John.

Hello John and welcome to our forum.

No you haven't missed out anything and it is all going to plan.

Having dealt with Ebuyer on numerous occasions, whilst their policy on the amount that they will refund towards the report leaves a lot to be desired, once they have the report they will move pretty swiftly.

I am actually out of the country for three days starting Monday the 7th March and I will be back late Wednesday 10th March so if you book your job in I will not be able to arrange collection until Thursday of next week.

I apologise in advance for this delay.

If you do have any questions then please feel free to post and I will reply on my return on Wednesday.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi All
Sorry for not replying recently, been busy.
but been sorting out trying to get ebuyer to pay me my moneys...

sent the report off like i was asked by the Ebuyer Customer Support Team to the email they gave me and got this response



so few emails later they now saying HP will phone me.

so i got back saying it is the retailers responsible, and im really fed up now so i have gave them till midday tomorrow to offer a full refund or i will start the small claims, because i have noticed that they only reply before 12pm, what is a bit odd.

will post tomorrow with there reply.

Hello John,

I cannot understand why they have referred this to HP when they have refunded numerous customers with the same model.

Good luck and let's hope that they offer a resolution without you having to take this further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hayley
10/06/2011 08:43

John Crisp
29/06/2011 20:08


Hayley
30/06/2011 12:12


John Crisp
02/07/2011 13:17


Not fun, i would have filed the small claims by now, but so busy at work, and tired on the weekends that just havnt got round to it,( i have also started have a go at them on facebook.. at lest it makes me feel alil better)

Hello John,

I wonder why it is taking HP so long to come back with an answer?

Like you correctly pointed out, HP are the agents of Ebuyer and so it is of no concern to you that they are prevaricating over responding to your claim.

How long can they expect you to keep waiting?

I would give them a short window of opportunity to make you an offer and if they fail then I would proceed with the next step in the step by step guide.

The length of time you have been waiting is unacceptable.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Very intresting read.

I will update my own thread later however I have been getting the run around from ebuyer recently, denying they received a few emails I sent until I sent the audit trail of them to the exact same email address.

Ive also contacted HP's managing directors office again after Pauls engineers reprt and they continue deny that this model has an inherent fault. Please anyone who has this model with an issue email HP so they investigate this model, They have called me the following day both times ive emailed.

http://www8.hp.com/uk/en/contact-hp/email_3.html

HP told me they didnt deal with Ebuyer direct but through a business partner who distributes.

Hello Mitch,



Are they being serious???

HP actually deny that there is an inherent defect in your model of laptop?

There is an old saying about putting your brain into gear before putting your mouth into action and HP could certainly benefit from that.

There certainly is a problem with your model of laptop and it beggars belief that both Ebuyer and HP are playing games with you.

Don't let them drag this on for much longer. I would now give them a tight seven day deadline in which to make you an acceptable offer of a resolution. I would also tell them that time is of the essence and that if after seven days they fail to make you an offer then you will proceed to litigation without further communication with them.

If they fail to do so then you should pop on over to www.moneyclaim.gov.uk and should file your claim.

Don't waste your time with HP, you have no contract with them. Concentrate on Ebuyer and remember, HP are acting on behalf of Ebuyer and not you so it is irrelevant what HP state.

Furthermore, a recent survey by Square Trade stated that HP laptops have a failure rate of 25.6%

How bad is that.

That is roughly one in four laptops that will fail prematurely.

Which is precisely why I would only ever purchase Toshiba laptops, which only have a 15.7% failure rate.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

I have followed the step by step instructions on this site in pursuing Ebuyer. The Recorded Delivery letter before action was sent 28/6/11 and I have not had any response or acknowledgement.

Any suggestions?

Thanks

Terry

Hello Terry,

Have you check with the Royal Mail website to see if the letter has actually been delivered?

If it has then you should give them a quick call to see if they are prepared to make an offer of a resolution there and then.

They will probably then tell you that you need to provide an engineers report in order to confirm your beliefs.

If they do then please let me know as this is a service we provide.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.