The Nvidia Defect Forum

Hi.

Ive been monitoring this forum since the 29/2/2011, that is when my HP6735s basically packed up.

Id purchased the laptop on a mobile broadband deal for TMobile for £35/month on a 24 month contract dated 2/2/2009. This also came with a 2 year warranty, which expired on the 2/2/2011.

I was ready to just give in with my laptop until i stumbled upon this website.

I contacted Paul, who instructed my what to do, and i initially tried contacting TMobile, instructing them what i thought had happened, and basically faced a blank wall.

I next contacted Consumer Direct, the government website, who confirmed, along with Paul, i had a case through the Sale of Goods Act.

I sent off my laptop to Lapcure, who provided an independant engineers report with evidence supporting an Inherent Defect. This was a very quick turnaround of about 5 days.

Along with the engineers report, and a well constructed letter sent by special delivery on 15/3/11, and an instruction for a response within 7 business days,(it took them 8 business days to ring me) i recieved a settlement offer by phone of initially "A FREE REPAIR".

This made me laugh and mutter the words "Ill see you in court".

The next offer on the phone was approx £220, again, laughable.

I then got asked how much i wanted to settle for, so we didnt go to court over the matter, to which i replied £350.

After being on hold for 5 mins, a "Final offer" of £300 was made, i immediately said no, but gave them one more chance to meet me in the middle at £325....which was accepted. However the following was made clear to me...

"An offer was only made to me due to me being a loyal customer. The laptop was out of warranty, and judging by my usage of mobile broadband over the last two years, i was clearly a heavy user of my laptop, the laptop broke out of warranty, and i had had a very good usage of the laptop, regardless of wether the laptop had an Inherent Defect or not. "

All in all it took me 26 days from breakage to resolution.

Although it took Tmobile a while to respond, and it was a bit of a chase round, they were courteous throughout, and simply wanted to gather facts and evidence before they responded.

Many thanks to Paul and Consumer Direct for all their help and advice throughout.

Regards

Antony

Hello Antony,

Well done on your success

I am really pleased that you have managed to reach this positive resolution.

26 days to reach a resolution is pretty impressive so well done to Tmobile for honouring their obligations.

Isn't it great when a company steps up to the plate and confirms with its obligtions, which is more than can be said for some of the other retailers out there.

Well done again Antony, I am glad you found us and that we were able to help.

Good luck and best wishes for the future

Paul
The Admin Team

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