The Nvidia Defect Forum

Hi folks,

This is my first post, I found this site after doing a Google search with regards to a customer's HP G6000 notebook. Basically I repair computers for a living and was asked to have a look at a laptop which was owned by a friend of a customer of mine.

Their laptop is a HP G6000, the actual model is G6090EA. It's got an AMD CPU and NVidia Chipset. I'd read a bit about the NVidia defects on The Inquirer and wondered if there might be some sort of extended warranty for affected machines (I've got a HP Pavillion Slimline desktop which has a similar problem which has been repaired twice now by HP).

I figured rather before my customer gives up completely, I'd have a look and see if I could get any information for them, I know how frustrating it is to spend say £400 on a laptop and have it fail after a year, and I figured it would also help in the event that my step-daughter's HP Notebook fails (she has a Pavillion tx2000 with NVidia chipset which runs very hot, although it still currently works).

The symptoms of the problem are basically you turn the laptop on, the power LED comes on for about half a second and then goes off. There isn't anything on the display and taking the battery out doesn't do anything. I'm pretty reluctant to strip the machine down in case it invalidates any possible claim they may have, so I figured I'd ask for advice on their behalf (they haven't got another computer so they can't get onto the internet).

They bought the machine just over a year ago I believe from Staples.

I'll do a bit of reading on the forum and see if I can work out for them what they should do next. I must admit I'm reluctant to recommend any machines with NVidia chipsets now, it's kinda left me very weary of NVidia.

Rob

Hello Rob and welcome to our forum.

Your customer is very luck to have purchased from Staples as they are one of the better retailers and they handle this problem professionally, unlike some who I will refrain from mentioning.

Your customer will need to obtain an engineers report on the laptop that proves conclusively that it is inherently defective.

Once Staples have that then their policy is to let the customer puck another laptop to the same value.

If you take a look at the latest success stories you will see that only today Staples offered such a resolution.

The report has to state the process that was undertaken in order to come to the conclusion that it is inherently defective.

We can provide you with that service if you require.

If you have any questions or queries then please let me know.

Please keep us updated on your progress.

Best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.