The Nvidia Defect Forum

Hello,
I have just found this forum today, I had no idea that they laptop I have may have such problems.

I am not hugely technical, but to start with I have a HP G70 212EM, purchased in January 2009 from I think Currys (I need to double check that when I get home!!)

I have noticed that my laptop is always very hot, so rather than using it on the arm of my sofa/on the sofa, I try as hard as possible to use it on a flat hard surface (which is not always possible!) Real problems started whenever I tried plugging in external usb speakers when watching video/listening to music, it didn't happen all the time but the laptop would totally shut down, within 30 or so seconds I would be able to start it up again fine!!

Yesterday evening this happened again, again it started fine, however it happened one more time and this time I was unable to turn it on at all, its totally dead. When I try powering it on the power indicator flashes 3 times and that it, I thought that I would leave it alone and tried again this morning, still with no luck.

So main question first of all is the HP G70 known to have major problems with these sorts of issues and does the total lack of power mean that the mother boards are fried??

Thanks for any help able to be given, hopefully my question hasn't been asked many times before!!

Paul

Hello Paul and welcome to our forum.

Sorry to hear of the problems you are experiencing with your laptop.

Your model of laptop, the G70 212EM, has an Intel GPU rather than an Nvidia GPU so the problems that you are experiencing are not related to the defect.

However, the problem you describe could be a BGA problem. BGA stands for Ball Grid Array and is on the underside of the GPU.

I have seen loads of problems in non-Nvidia HP laptops and these were all related to the BGA problem.

In any event your laptop has failed after an unreasonable period of time and you will be able to pursue the retailer for a resolution.

How did you pay for the laptop? If you paid by credit card then you have extra protection as the card company are jointly and severally liable with the retailer.

Your laptop breaches the Sales Of Goods Act on a number of points:-

1) Fitness for purpose - you couldn't use the laptop as a lap-top
2) Durability - Failure within two years means that your laptop certainly isn't durable

I am sure it will also breach the Sale Of Goods Act for not being free from defect as well.

Your first course of action should be to contact Curry's and you should tell them that your laptop has failed after an unreasonable period of time and that you want either a free repair or a replacement laptop.

They will probably tell you that you are out of warranty.

You should tell them that the warranty status is irrelevant if the goods in question are inherently defective or if they have a manufacturing defect.

They may then tell you to contact HP. You should tell them that you purchased from Currys and not from HP so it is up to Currys to resolve the situation.

They may then tell you that they can perform a chargeable inspection. You should refuse this and should tell that that under the reverse burden of proof you wish to provide your own engineers report. They cannot refuse this and will have to accept a report from you.

We can help you with a report and further information can be found here:- need-an-independant-engineers-report-t62.html

If your laptop does indeed have a defective BGA as I suspect that it does then you would be able to pursue the retailer in much the same way as you could if it had the Nvidia defect.

I hope the above helps. If you have any questions then please let me know.

Good luck and best wishes

Paul
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Thanks for your reply, this forum really is a great resource.

I did indeed buy the laptop on card, so its reassuring to know that there is further protection from that source.

I shall try using an air-duster tonight on all the visible vents, and see if that has any resolution to the problem, if not I will certainly get in contact with the vendor.

I will certainly let you know what the final outcome is, I'm keeping my fingers crossed!

Thanks for your help again!!
Paul