The Nvidia Defect Forum

Hi thanks for your help before, sadly i caved and took the repair being offered by pc world. So a year and a bit layer the same fing happens again, wont turn on, all i get is a blank screen wit lines dwn it, and all lights on but nuffin loaded. So i called their customer services and was told by them id have 2 pay 4 a repair, si told him i had it repaired for the same problem and gave him the job number from my repair form. He then told me they had no record of my repair and kept goin on bout their 30 day warrenty for repairs. Any advice would be great, going to ring the store i had it repaird at to c if they have it on file.

Hello Saintyeti and welcome back to our forum.

Sorry to hear that your laptop has failed again.

This is one of the reasons why I try and encourage customers to reject offers of a repair in the absence of a written guarantee.

You should now proceed with PC World exactly as you did before.

You will need to send them a letter before action and in that you should state that your laptop has been recently repaired due to the Nvidia defect and has failed again.

You should also state in that letter that you will only accept a refund or replacement laptop due to the previous repair which failed.

If they fail to respond to the letter then you should proceed with an engineers report. If they fail to respond to the report then you should sue them.

Your case is actually quite strong due to the previous failure and PC Worlds insistence that the repair would be free from the defect, which it obviously wasn't.

If you need any help or advice during your claim then please let me know.

Best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.