The Nvidia Defect Forum

Ok 23/12/10
G6065EA, KH948EA
S/n: CNF80635CK
set my laptop off encoding a film half way through the screen froze with some strange lines , i rebooted and ever since the machine boots for maybe 3 seconds then turns off then starts to boot again . Stuck in this constant cycle till you remove the battery/PSU .
Ive always found the laptop to run hot especially when encoding and bought various fans etc to keep the temp down i just thought i was pushing the machine too hard , until looking for a fix for my problem i found this site and introduced me to the problems these laptops were having .
So i thought id leave it over christmas buy another laptop for use whilst i undertake my battle with HP and start the fun in the new year .

So todays the day and ive been stuck all day in 404 hell of hps website unable to get any email address or anyone to answer my phone calls .
this is going to be a hard task but this website is giving my the strength to fight .

Hello Scottydoo and welcome to our forum.

Sorry to hear that your laptop has died but I am glad that you have found us as we will help you reach a positive resolution.

If you cannot contact them by email then you should write to them directly at

Hewlett-Packard Ltd
Amen Corner
Cain Road
Bracknell
Berkshire
RG12 1HN

Don't let them fob you off; by all accounts they are pretty good at that.

If you require any help or advice then please let me know.

Best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Quick update :
tried various numbers eventually spoke to a george in cape town @ HP technical support who stonewalled me and gave contact no for Head office , after several failed calls to Head Office Its time for the next step so my letter of intent is going in post tommorrow .

lets see what happens in 10 days time

My G6065EA died March 2010 (screen blank) I contacted HP at the time with no luck securing repair/replacement or refund.
I stopped fighting my corner after too many calls & emails with no result .
I resurrected my complaint Dec 10 after stumbling across CEO email address I fired of a detailed email & yesterday I received a new higher spec model in-place or my doorstop (I was also offered a partial refund which I refused)

Hello Sharpie and welcome to our forum.

Well done on your success

Great news that you were offered a higher specification laptop, sometimes this is much better that a partial refund.

Well done again and all the very best for the future.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Thank you It was this site that informed me in the early stages of my fight & I credit nvidiadefect.com for giving the insight to aide my fight

Hello Sharpie,



Thank you for your kind words Sharpie, glad I could have helped.

I am in the process of starting a new forum at http://www.inherentlydefective.co.uk and this will deal with everything else that is inherently defective, including Xbox's and Playstations plus the wealth of other failures due directly to the type of solder used during manufacture.

So, if you know of anyone with an Xbox with the red ring of death or a Playstation with the yellow light of death then please pass that forum address to them.

Why should customers have to pay for repairs to these consoles when they are so blatantly inherently defective.

The process would be exactly the same as it is for the Nvidia defect and furthermore the life expectancy of a games console is five years.

I hope the above helps.

Well done again Sharpie.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Well done Sharpie any chance you could provide me with that email address so i can let them know my plight ?

Hello Scottydoo,

The address you need is nick.wilson@hp.com

I hope this helps.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.