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leroy19911
PostPosted: Sun Apr 03, 2011 9:07 am 
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Joined: Fri Apr 01, 2011 6:49 pm
Posts: 8
Laptop Make: Packard Bell
Model: A PC - ixtreme X6618
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 629
Date Purchased: 15 Apr 2009
Date Failed: 04 May 2009
I don't really know the inside of a PC that well, the main fan and graphics card fan are fine, i would'nt know where thermal paste is?

Also, with regards to me saying PC World is the defendant, they changed the name to DSG.

Regards

Lee
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Lapcure
PostPosted: Sun Apr 03, 2011 9:51 pm 
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Joined: Tue Jun 09, 2009 7:54 pm
Posts: 6891
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Lee,

Well, in the absence of a further inspection it is difficult to say exactly what is causing your problems.

But needless to say that the history of repairs that your PC has undergone shows that it is a lemon and is indeed not fit for purpose.

I cannot see PC World allowing this to go all the way to court so fingers crossed they capitulate at the 11th hour.

It is good news that the name has been changed from PC World to DSGI Limited on the court documents as this will prevent any problems in the future.

Fingers crossed for you. :x

Best wishes

Paul
The Admin Team

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john adair
PostPosted: Mon Apr 04, 2011 12:47 pm 
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Joined: Tue Mar 22, 2011 1:06 am
Posts: 1
Laptop Make: Compaq
Model: presario v6500
Purchased From: High Street Store
Amount Paid: 449
Date Purchased: 09 Dec 2007
Date Failed: 10 Jan 2011
sent recorded letter of action to pc world 2weeks ago no reply john
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Lapcure
PostPosted: Mon Apr 04, 2011 6:29 pm 
Online
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Joined: Tue Jun 09, 2009 7:54 pm
Posts: 6891
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello John and welcome to our forum.

Have you checked on the Royal Mail site to see if the letter has been signed for?

If it has then you should contact PC World and should tell them that you have proof that they are in receipt of your letter before action and you should ask if they are prepared to make an offer at this stage before further costs are incurred.

If they agree then great. If they refuse then you should move on to the next step in the step by step guide.

You haven't mentioned what problems you were having with your laptop.

If you can let me know I will advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.
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leroy19911
PostPosted: Mon Apr 04, 2011 8:31 pm 
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Joined: Fri Apr 01, 2011 6:49 pm
Posts: 8
Laptop Make: Packard Bell
Model: A PC - ixtreme X6618
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 629
Date Purchased: 15 Apr 2009
Date Failed: 04 May 2009
will let you konw if any update


lee
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