The Nvidia Defect Forum

Hi

purchased from HP online in 07 and with a credit card.

I've had my dv9565ea 3yrs this month and the screen has gone black. it started with the picture freezing and going a transparent orange with little zigzag lines all over it then blue and green stripes now it's black I turned it off with the power buttom left it for an hr then put it back on the microsoft came up with the bar along the bottom and that's the last I've seen of anything on the screen, so the next day I ordered a new screen and fitted it today and backlight was on but mainly black so I took it to a local computer shop and he said it's most likely this GPU problem which these 9000 series suffer with I've found this site I'd like to know if my laptop has the same type problem as many of yous appear to have

If yes will I be able to get it changed or refunded even though I've changed the screen, can this GPU be changed or is that it game over.

Thank you for your time

Tom

Hello Tom and welcome to our forum.

Sorry to hear that your laptop has failed.

It is excellent news that you paid by credit card because the card company are as liable as the retailer in situations like this and so if you do not get a positive resolution from the retailer then you will from the card company.

Have you still got the old screen? If so you can pop that back in.

At the end of the day though if your laptop is indeed inherently defective then it matters not as the two are completely unrelated.

It is now time to pursue HP for either a refund or a replacement laptop.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

Any questions please let me know.

Please keep us updated on your progress.

Good luck and best wishes

Paul
The Admin Team

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Hi Paul,

Thank you for replying I will have it checked by yourselves for the report my next day off is monday so can it be picked up then if i register today as in wednesday 14th Dec 2010,

I will put the screen back in before it's picked up

Also is this defect just laptops because I have a HP desktop A6632UK with Nvidia in it, can the same happen to this I'm guessing no because it doesn't get as hot.

If my laptop has the defect and I'd prefer a replacement what will they off me, what is the same standard as the DV9565EA at the present time. I hope you know what i'm referring to.Example my laptop spec cost £800 3yrs ago so how much would it be in todays money/spec.
if the machine they give me for £800 in todays money may have been the next model down 3 yrs ago.
I'd like to think the HP ENVY 17-1190ea (£1299) is = to what mine was 3 yrs ago

Thanks

Tom

Hello Tom,



To be honest I wouldn't risk shipping it at the moment. The couriers are all suffering from severe backlogs and there are delays up and down the country.

There are also reports that we are to expect more snow later this week which will cause even more problems.

If we were to collect on Monday there is a good chance that it could be caught up in the backlog and be stuck in a warehouse over the Christmas break.

I think that it really would be best to collect the first week in January.

What do you think?



To be honest you are more likely to receive a refund based on usage rather than a replacement laptop

Though saying that HP are a particular difficult company to secure a resolution from and I suspect you will end up securing a resolution from the retailer.

No doubt they will flatly deny your claim from the onset. They will then move on to offering you a free repair.
The repair is, in my opinion, worthless as they will not inform us pre-repair of the parts that they intend to use.

Also, there have been reports that HP are not replacing the mainboard but either reworking or reballing a GPU onto your old board.

This is wholly unacceptable and should be resoundly rejected.

Once that happens you should then pursue the credit card company where you will no doubt receive a more favourable reception.

I am unable to speculate on the replacement laptop that HP may offer for the above reasons.



Well I have seen the defect in the Sony All-In-One PC's (the LA-1 and LA-2) plus the HP Touchsmart All-In-One PC's so you could say it is prevalent in some PC's that contain the Nvidia GPU.

I hope the above helps. If you have any questions then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul,

Thanks for replying, I will wait until after christmas. I suppose I will go through this again if my other hp does the same thing.

I need my laptop and I'd like to get another one so based on your experience I'd most likely get a refund. The laptop I like is the DV8 1250ea but its got nvidia in it Is this chip an ongoing problem, how can they keep selling something that can go wrong on so many different machines.

It's not right customers have to unknowingly have put up with big companies sell substandard products I think they should recall all of them it's not like they can't afford it.

Thank you

Tom

ps could you advice me on my next laptop please (hp) 17" + screen 500 gb hard drive 4gb memory, hdmi etc which one is alright how about the DV7-4131sa

Hello Tom,



To be really honest with you I would stay well clear of a laptop made by HP.

Their failure rate is quite high and I feel that you would be much better purchasing either a Toshiba or an Asus.

There are the top 2 brands on the market and, according to a recent survey by SquareTrade, HP rank bottom as far as reliability is concerned.

To be honest I hate recommending laptops as one man's wine is another man's poison so I tend to refrain from doing so. What I will say is that if you purchase a Toshiba or Asus then you won't go far wrong.

I am sorry that I cannot be more specific and I hope you understand.

Good luck with whichever you choose.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul,

what do you think to the Toshiba satelite P500-1HX it's got the nvidia chip it though is it going to be a problem.

Thanks

Tom

Hello N19,

That laptop contains the NVIDIA GeForce GT 330M, which is okay so you shouldn't have a problem.

The trouble is, it is difficult to get a decent laptop that is not Nvidia based.

At the end of the day if you do have any problems with it then you know where we are.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul,

Just letting you know I've got a toshiba Qosmio x500-148 the build quality is much better than the hp i've got. Now that christmas is over I better get my laptop off to you so I can get something back from Hazardous Products I'll register it over the weekend and I'll go from there

Thanks

Tom