The Nvidia Defect Forum

Hi all

Just rang local PC World manager from where I brought my laptop about 2 years ago now. Told them about the situation and that it was a common problem and about this site etc etc. Anyway he told me too bring in the laptop and if it is on there list will repiar it. However after searching the internet my particular model is not on the Hp extended warranty list. What should I do next? I am sure if I take the laptop down they will probably just check the same site for info and then say goodbye to me...

However the manager did say that they may have added info which hp dont want to make public......

By the wa laptop is dv9500, PN/GQ238EA#ABU and first number being CNF7394JJD.

Thanks for your assistance

Hello Homyachok and welcome to our forum.

The DV9000 range of laptops have been plagued with problems.

First it was the hinge defect where the hinges and lids were breaking at an alarming rate (and still are)

Now it is the Nvidia defect - and I have to say I think the DV9000 of all the models are not even worth repairing.

There are no reliable mainboards available for them and even if there were, before long you will find that the hinges will no doubt fail.

Your laptop was manufactured in week 39 of 2007 which is bang in the middle of when all the chips were being installed.

I would contact PC World and ask them what they intend to do when they look at your laptop.

I would not pay them to look at it and your laptop has not been added to HP's list.

You have to give them the opportunity to look at it but it has to be at their expense.

I would take it to them, see what they say and let us know.

We can then advise you further.

If you have any questions then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Thanks for your prompt reply Paul.

hmmm not too good then i see. One thing that I could find on your very helpful website is what if you had brought one of these laptops on a 24 month credit agreement?

Just wondering what I should write on the money claim form? how about the interest and payment which I still have to pay (around 450). Some of the figures i have seen in my opnion do no justice. If a product was faulty under the Sales of Good Act, surely all costs should be recoevered.

Hello Homyachok

Did you say you had purchased this on credit?

If so, you should contact the credit company and tell them that you believe your laptop is inherently defective.

You should not have to pay for this product if it is indeed inherently defective and you need to stop payments as soon as possible.

The credit company will probably want evidence that your laptop is indeed inherently defective and you would do that by way of en engineers report.

In the first instance though I would see what PC World say.

You mentioned recovering costs in your post and you can indeed do this, insofar as the costs of the engineers report, court filing costs (if you proceed to litigation), costs for your time researching the problem (5-10 hours @ £7 per hour) and any costs incurred in postage etc.

The interest that you have paid on the agreement should also be refunded on the usage basis.

By this I mean that if you had 2 years use of the laptop and have paid £1,000 for the laptop (including interest)
then you should expect a refund of upwards of £600.

Please let me know how much you have paid to date for this laptop and also the original purchase price.

The date you purchased and the date it failed would also help.

If you can let me know that I will calculate what you should get by way of a refund.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi once again. Sorry about the delay but thats the problem when your laptop isnt working anymore...no internet!

Anyway purchased a new one so here I am again.

I purchased the laptop for £70 + software needed for the laptop (MS OFFICE AND STUDENT for £89) on 16/12/2007 and it broke down on 11/12/2009. The thing is that I purchased it on the buy it now pay later deal, which basically meant after 12 months the repayments kicked in.

This has been at a rate of 29.5% (£27.38 a month). This has now been going on since December 2008. I belive the latest account summary I got at the end on 2009 was a balance of £504 still remaining. Plus if I was to pay this off there would be an early settlement fee.
So I was wondering how much should I ask for?

Plus I believe I can claim upto 10 hrs time charged at £7 for my time investigating etc.

Could you pleaselet me know how long it takes for you guys to check and send a report.

thanks

Hello Homyachok,

I would contact the credit card company and tell them that you are currently in dispute with PC World over the inherently defective laptop they sold you.

Ask them what their procedures are when such situations occur. Tell them the laptop that you are currently paying for has failed due to an inherent manufacturing fault and that you are currently in dispute with PC World. You should ask them what they can do to assist.

Next you will need to contact PC World and tell them that you intend to secure an independent report on your laptop.

There is a template letter available in the downloads section of our forum for this and that is available here:-
letterbeforeaction.pdf

You should download that, edit it with your details and send it to PC Worlds head office via recorded delivery.

Please ensure that you keep a copy of the letter and the postal receipt.

If, after seven days you do not get a positive response then I would proceed to secure an engineers report.

Please let me know when you get to that stage.

So, start off with the above and see how you get on and let me know and I will advise further.

If you have any questions then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi mate

Just got a telephone call from PC World. They have asked me to bring the laptop to PC world branch here in sheffield so their Tech Guys can have a look at it. I guess this is just to confirm the problem. The lady on the phone said that when Tech Guys confirm the fault they will then contact her and she will then try to resolve it by refunding me or exchanging.

Just wondering do you reccomend me giving my laptop to them to check it??

p.s. they are not charging me for this service.

thanks

Hello Homy,

Well, I cannot see a problem there.

As long as they don't charge you or offer you a repair then I cannot see a problem.

Whatever you do though you should stress to them when handing your laptop over that you don't want it repairing.

If you need any help or advice then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Okay just returned from the Tech guys. Good news is they have now confirmed the graphics card is knackered.
The bloke rang the customer services in front of me to confirm the problem and then handed me the phone. They have surprise surprise offered the 200 something repair voucher. i told her that this problem cannot be fixed and and it will reoccur. She said firstly the new part will be gauranteed for 90 days and even if it breaks after that i am still covered by the sales of good act. I said send me the voucher by email anyway, and I will get back to you.

Any advice?

P.S Thanks for your help and this forum. I would never even got this far if I didnt know all the info I have come across here.....

Hello,

Well, it does seem that these retailers are buckling.

However, £200 is not nearly enough to correct the problem.

Whatever you do you should not cash their £200.

If they are so confident in the repairs they are offering then they should offer you the following guarantee:-

"The motherboard being used to repair your laptop is from a completely new batch and is 100% free of the Nvidia defect. If, at any time in the future, it transpires that the mainboard is inherently defective due to the Nvidia GPU then a refund or replacement laptop will be offered"

Will they give you such a written guarantee?

Probably not. Therefore if they do not have the confidence to give you a written guarantee then how are you expected to have the confidence to accept such a repair?

I have also heard that HP could be using new boards which use the ATI GPU instead of the Nvidia GPU.

In my opinion that is a backward step and if you are offered a repair using such a board you have to consider if this is such a good deal.

If the main reason you purchased your laptop was because of the Nvidia GPU it incorporated then you would be well within your rights to refuse their offer of a repair.

If you need any help or advice along the way then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.