The Nvidia Defect Forum

But confused when you say the 200 odd pounds offered is nearly not enough. Do you mean that it actually costs more than that to repair? I mean they have offered me a full repair so i suspect that means they feel 220 pounds or so is enough. Theres no way in hell I'm going to pay a penny towards the costs!

I think your idea is spot on. I will email them about the gurantee in writing. Any ideas whats ahappned before when this issue and requests has been made?

One more thing mate, unfortunately, when the problem first happened a someone told me it might be one of the drives being corrupted so adviced me to format the laptop. I did and the funny thing is it improved for a day or so and then bang again, all funny. The second time while formatted the screen went black and the laptop just froze. Anyway I thin it failed to reformat, but lost all the operational system, no vista or anything and I dont have any back up cd's (thought they came with the laptop, didnt know you had to make em!). Whose responsible for this? suerely I wouldnt be in this situation if the damn screen had not gone black.

Hello,

Don't worry about your Operating System. You are well within your rights to wipe the hard drive before sending it in anyway.

You would be advised to do this anyway for security reasons.

Regarding the written guarantee, when asked most retailers have refused to agree to such a guarantee.

What does that tell you about their confidence in the product?

Best wishes

Paul
The Admin Team

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Hi

There were further development in my case. I was wondering what you think of the below:

1) My email to PC world:

Further to my last e-mail and telephone conversation with a member of your
team yesterday, I confirm that I unfortunately cannot accept your offer of a
repair voucher without a written guarantee that the replacement part is
free from the well known defective problem of the Nvidia graphics card and
that if the same problem occurs again you will give me a replacement laptop
of the same specification . I also fully disagree with your opinion that
this is not a well known or recorded issue. The evidence quite clearly
contradicts this and even Nvidia have accepted the problem.

I therefore would kindly ask you as a loyal customer that you please offer
me a replacement laptop rather than repair an unrepairable one. Please also
note that since this matter will now become a legal one, all correspondence
should be done by letter or email and not by phonel. This as you will
appreciate will make matters more clear and not cause any misunderstanding.
Please also note that I will be filing a claim at the small claims court on
Monday 22nd March 2010 if this matter cannot be resolved positively.

2) Reply from PC world:

Having read and noted your correspondence, I can confirm that we can offer you 2 resolutions, the first being a fixed price repair, you will need to take the laptop to your nearest PC World store, the store then contacts us so that we can give them the payment voucher code to pay for the repair.

The 2nd option is we can offer you £400 payment voucher as a contribution towards a replacement laptop. You will need to go to your nearest PC World store to hand them your laptop, then the store will need to contact us to inform us that they have the laptop and then we will give the payment voucher code for the replacement laptop



I would appreciate if you could advise what to do next. as I am not happy about their offer of £400.

Thanks

Hello,

Well, they couldn't have read your original email because you asked for written confirmation that the repair would be free from the Nvidia defect and they completely ignored that with their response of:-



No mention of a written guarantee there.

Regarding their offer of £400.

I calculate that if you went to court and the court was to allow a refund based on usage, then you would get a refund of around £480.

This is based on the 24 months use you have had of the laptop and the 36 months remaining usage you should have had if the laptop was not inherently defective.

Their offer of £400 is reduced somewhat when you consider that this will be in for form of a payment voucher to be used against a laptop purchase.

In real terms this is not £400.

It now boils down to how far you want to pursue this.

The repair is out of the question as there is no written guarantee and so you are left with the "payment vouchers".

I personally would push them for more and if they fail to comply then I would sue them and use the myriad pieces of information available to prove my case.

Good luck with whichever decision you make.

Please let me know if you have any questions.

Best wishes and good luck.

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Mate.

Yes I agree that the 400 is too less, but at least we are going in the right direction slowly!

Anyway, was just wondering that although the laptop cost price was £700, I got it on finanace , which is costing around £27 a month. The total price will be after this around a 1000 pounds plus. Infact I just got my first years statment and it states the early settlement figure is around 530. So that £400 wont go anywhere near as being okay:(.

Furthermore, surely I can ask for the £7 per hour for research etc as suggested by yourselves. I think this is only fair, due to all the incoveniance caused.

Regards

Hello,

I would get your statements for the laptop and calculate two things.

How much you have paid to date and how much you will have to pay to clear the debt.

This is the amount that you should be claiming. Add on to that any other costs you have incurred plus an amount for researching the problem.

You are quite correct when you say that their offer of £400 is nowhere near what you will need to settle the outstanding finance.

Have you contacted the finance company yet about this?

Surely they cannot make you pay for something that is inherently defective?

Whatever you do you should make sure that the amount you seek includes any settlement amount that the finance company may require.

I could also consider contacting Consumer Direct on 0845 404 05 06 and asking for their advice.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hello Lapcure

Hows things mate. Its been a while, but moved house, had a baby etc so been damn busy and not had the chance to chase up PC ROBBERS WORLD. Anyway everything a bit more normal now, so want to srt out a few things, such as that damn laptop in the shed! I dont want to waste anymore time writing letters etc to PC WORLD just want to start legal proceedings ASAP. Could you please give me the details/costs etc of me sending the laptop tp you for the report.

p.s just been on the phone with the finance company. To date I have paid £903.3 and the settlement figure valid upto 8th December stands at 347.93. How much should I therefore be asking for.

The figure i come to is around £750 if you divide the full sum I have so far paid (£903) plus the settlement figure of £347. This equals to around £1250, which divided by 60 months (5 years) is 20.85 a month. Since i used it for 24 months the remaining 36 months comes to £750. Is this correct??

Hello Homyachok

Congratulations on the new baby

I hope that you will be very happy in your new home.



Have you told the finance company that your laptop is inherently defective yet?

The amount that you should be claiming should be the £903.30. If the finance company refuses to cancel the agreement then you should also be claiming the extra £347.93



The cost of the report, including the collect and return carriage, will be £65. This amount is recoverable from the retailer.

For further details on how to book your laptop in please take a look here:- need-an-independant-engineers-report-t62.html

If you have any questions or if you need any help then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Lapcure

Just thought i would update you with my situation and hopefully you can offer me some advice.

Anyway last month i finally made a claim for the faulty laptop with the small claims court. Basically I asked for a refund of £1044.39
The total sum of £1044.39 is based on the following:

Total amount paid for laptop to date : £706.30
Outstanding settlement : £135.49
Time for research (£7 x 10 hours) : £70.00
Engineers report : £55.00
Taxi fare to PC World to verify the
problem with the laptop : £17.60
Court fee : £60.00

Please note that the sum of £706.30 in respect of the laptop is based on the following:

Total amount paid to date for laptop: £1177.34. As you are aware of, I have a statutory right to expect durability of 5 years (60 months) for a laptop under the Sale of Goods Act 1979. The laptop stopped working after 24 months, leaving 36 months, which equates to the sum of £706.30.

Anyway got a response today and they have refused and want to go to court. So im not to sure whats going to happen now. I have to admit i was a but surprised.