The Nvidia Defect Forum

My laptops video card just went out and I thought I was in big trouble. Fortunetly I just found this forum and found out that this is a defect and I may be able to get it fixed. After reading what the Nvidia defect was I was amazed at how many of the problems I was having could be attributed to this issue. Any complaint I may have had with my laptop are all known symptoms of the Nvidia defect.

I haven't contacted HP yet but before I do I was wondering where I could possibly get an engineers report in the US. I see that there is a place for people in the UK to go but does anyone know where I may be able to find one in the US? Hopefully I can work out the problem with HP but in case I can't I would like to know where I could get that report. Thanks!

Hello Whiterob and welcome to our forum.

You can seek an engineers report from most computer companies who repair laptops.

They will have to be prepared to state that the laptop is inherently defective if that is what it is.

But you shouldn't have a problem in securing one.

Good luck and please let me know how you get on.

Best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Filed my small claims a couple of weeks ago and was just contacted by Francesca Rude to try and settle. She offered me 50%, which I declined. She said it was the best she could do and that I could think about it.

Any of you guys been contacted by HP trying to settle? I was wondering if she will call back but I am not too worried about it. I am confident I could win the case if it does go to court with the info available on this site

Hello Whiterob121,

You were right to refuse their offer.

Ms rude seems to be offering 50% to everyone as an opening offer.

I find HP's behaviour to be nothing short of scandalous and there should be an independent investigation into that company and it's, in my opinion, illegal practices.

I would hold out till you get at least 75% - let Ms Rude know that you are serious about suing HP unless they comply. You should also tell her that you are well aware of the other settlements they have made so not to bother trying to fob you off.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

I have the exact same laptop as OP and I'm having the same issues. I've read about how people were helped here and they've been given a full reimbursement and some. It may be more appropriate to make my own thread but this one is dead and I don't necessarily want to flood the boards so hopefully someone sees this. I live in the US, so I'm not exactly sure where to go about getting an engineer's report. I get the 6 split screen as well, not to mention the laptop used to get insanely hot (all the time). I'm used to buying things online (I bought the dv6500 laptop online) but I'm not familiar with shipping it away to get it's diagnosis. Are you familiar with any places in the US (specifically on the East Coast) that would do this for me?

I've called HP earlier today since I've bought the laptop from them directly, and they've of course directed me to the nvidiasettlement site, which conveniently has run it's course on the 15th of this month. But I want a full replacement and I've read an admin's comment here that those people only got a portion of what they paid for it anyways. Sorry to bombard with all this information, I would definitely appreciate any and all help.

Just to further clarify, I've made the purchase with my debit card. I wish I had my credit card back then otherwise from reading I'd assume it would save a lot more trouble.

I've read both FAQs and if I can't get a full refund (laptop cost me 1200 when I purchased it), I'll be fine with a replacement (different model of course). The FAQ refers to the retailer. If the retailer is the manufacturer, does the same steps apply? For an example, I call HP and they refer me to the nvidiasettlement site. How do I get through this scapegoat? Just tell them that my contract is with them? Also, all my previous questions uphold, I still need help with all this. Again, sorry or all the questions.

Also, under the letter before action where it says, "Enter Retailer's Head", am I to put HP? Just to clarify so I don't screw any of this up.

Hello Shade3134 and welcome to our forum.

Sorry to hear that your laptop has failed.

Like you quite rightly stated, the Nvidiasettlement site has now just about run its course and the closing date for claims has passed (how convenient).

Your only option is to sue HP as an individual.

Don't let that worry you though. From the problems you describe I would say that your laptop is indeed inherently defective.

If it is, then HP do not have a leg to stand on.

You asked if the process is the same if the retailer is the manufacturer and the answer is yes. You would sue HP just as if they were the retailer, which they were.

Regarding the letter before action, yes, you should enter HP in that section.

There have been quite a number of successful private legal actions against HP in the States so you should have no problem.

I am sorry I am unable to advise on the laws in your country.

Good luck in your quest and fingers crossed for you.

Please keep us updated on your progress.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Just as a small update, I've called HP today and very clearly explained to the Customer Service operator the things advised for us to say about the issue. I made it very clear that I was aware, as they were, of the defect. I was amazed to see that she wasn't quick to blame fault on me, and even meekly tried to throw back in the "out of warranty" comment, but she saw that I wasn't going to bite. She put me on hold for about 10 minutes, and when she returned, I was a little more aggressive about the problem and my actions if my needs weren't met.

Needless to say I was then placed on hold for an hour and fifteen minutes only for her to return to say that "her supervisor was extremely busy" and that they would return a call to assist me later on today. It is now 10 PM. I completely bet you that they were binging on the fact of me hanging up from waiting than to help me. I will add the expense of research/time spent to the total.

I'm calling them tomorrow to get their head office address and am proceeding to the next phase.

Just to clarify, is this the address I should be sending the Letter Before Action to:


Hewlett-Packard Company
3000 Hanover Street
Palo Alto, CA
94304-1185
USA

That's what I have in the top box and only that there. I don't want to send the letter and they make a claim that it was sent to the wrong place or something. Got that address from this link:

http://www8.hp.com/us/en/hp-information ... rters.html

Hello Shade3134,

The HP address you have is correct and that is the address in which you should send legal correspondence to.

But you mentioned sending the letter before action. As you are resident in the States would this form of letter be valid?

Have you taken any form of legal advice in your country to see what legal options are available to you?

I wouldn't want you to send HP the letter only for it to be ineffectual.

Please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

I didn't get any legal advice or anything. I'm not even sure if the letter would be valid. Do you know of any approaches other US members took that gave them successful results? Kind of disheartening....

I'm a college student so I'm a bit low on funds, especially getting a lawyer and stuff like that. In the meantime I'll do more research on people who have done this in the US..