The Nvidia Defect Forum

Dell Compaq - Purchased July 2008 - Date Failed Dec 2010

I HAve sent a standard letter + engineers report to curry's regarding our nvidia defect. THere customer services have today offered a deprecited credit of £100.

Your advise would be really helpful as don't know what to do next.

Hello Neleh66 and welcome to our forum.

Is it a Dell laptop that you have or a Compaq?

Please let me know how much you paid and I will calculate whether their offer is good or not.

Best wishes

Paul
The Admin Team

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Thank you for the reply Paul

Details of purchase as follows

Laptop Make: Dell
Laptop Model: Compaq F765 TK532G
Date of Purchase: 12 July 2008
Price Paid: £379.99
Date Failed: 14 December 2010

Am also looking for them to refund the £68 paid for engineers report

Nel

Hello Nel,

I am a little confused. Dell and Compaq are two separate companies so the make cannot be Dell with the model being Compaq F765.

It is either a Dell or a Compaq. I will take a stab at it being a Compaq.

Based on the information that you have provided I calculate that the minimum they should be offering you is £196.

This does not include the cost of your report. As a matter of interest, who did you get the report from? £68 is an unusual amount for a report.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

After a week of correspondence with the Customer Services Dept - their latest offer is £247

Your advice on if this is a good offer - or should we pursue further down the small claims court / Credit Card S75?

Hello Neleh66,

Does the £247 include the cost of the engineers report? If so it is still on the low side. I calculate that their offer, including the report, should be in the region of £261 so they are around £14 short of the minimum that you should receive.

To be honest I would give them a call to see if they will increase to the minimum and I would then settle.

If they refuse I would still consider settling as it is not worth your while pursuing it further for the little bit extra that you will receive.

It is still a good result considering that at the end of the day it is just an expensive door stop at the moment.

What do you think?

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.