The Nvidia Defect Forum

JUST THOUGHT I'D SHARE THIS ALL WITH YOU AFTER A CONTINUING BATTLE WITH COMET AND AFTER FOLLOWING YOUR FANTASTIC ADVICE AND USING YOUR TEMPLATE LETTERS, I RECIEVED A PHONECALL FROM COMET TODAY TELLING ME THAT THEY ADMIT TO A FAULT ON MY OLD HP G6000 (I'VE ASKED FOR A LETTER TO CONFIRM THIS FAULT, IF IT DOES ARRIVE I'LL POST IT ON HERE). THEY TOLD ME TO GO TO THE STORE WERE I PUCHASED THE LAPTOP FROM IN MARCH 2008 AND TO GET ANOTHER ONE TO THE SAME VALUE. I ADDRESSED MY FINAL LETTER TO THE LEGAL DEPARTMENT AND IT SEEMED TO DO THE TRICK, THANKYOU SOOOOOOOOOOOOO MUCH I NOW HAVE A SHINY NEW LAPTOP, I JUST WISH IT COULD OF HAPPENED SOONER. THE MANAGER MENTIONED THEY MAY BE DOING A RECALL ON HP LAPTOPS. KEEPING REFERENCES ON ALL PHONE CONVERSATIONS TO COMET ALSO HELPED AS THEY TOLD ME I HAVE ONLY JUST REPORTED THE FAULT WHEN I REPORTED IT 12 MONTHS AGO, LUCKILLY I KEPT MY NOTES AND A REFERENCE NUMBER FOR THE CONVERSATIONS. SO KEEP ON WITH THE FIGHT AND THANKYOU AGAIN

Hello Helly,

Well done on your success

I am really pleased that you have reached this positive resolution without the need for litigation.



Well that would be fantastic - and an excellent piece of customer relations.

Will they actually do it?? Well, I would say that the cost would be tremendous, especially in the current climate when cash through the tills is slowing.

I would be really great if they did and would set an example to the other retailers.

Well done again and all the very best for the future.

Best wishes

Paul
The Admin Team

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HI PAUL, THANKS AGAIN, JUST SETTING THE VOICE RECOGNITION ON MY NEW LAPTOP I'M GLAD THE PAST YEAR IS NOW OUT THE WAY AND AN AGREEMENT HAS BEEN REACHED . AS I MENTIONED I DID ASK FOR CUSTOMER SERVICES TO SEND ME A CONFIRMATION LETTER TO FINALISE THE CASE AND SHE SAID SHE WOULD, YOU NEVER KNOW IT WONT BE THE FIRST TIME I'VE NOT RECIEVED A LETTER FROM THEM IF THEY DONT , IF I DO HEAR ANYTHING ELSE THAT MAY HELP OTHERS I'LL LET YOU KNOW, AFTERALL I HAVE A LAPTOP AGAIN NOW SO I AM ABLE TO ACTUALLY GO ON MY OWN INTERNET, THANKS AGAIN FOR HOW YOU'VE HELPED

Hello Helly,

Just realised I don't know the exact model number of your laptop.

If Comet have admitted to a fault in your model then we need to be shouting the model number from the rooftops for when other members arrive here with the same model.

I would be grateful if you would share that with us.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

hi paul, i was going to ask helly that lol xx

i will watch this space x