The Nvidia Defect Forum

I purchased my Asus G1S A1 laptop in the summer of 2007 it became a victim of the defect on October 2010. The laptop would boot up but the screen stayed blank, also external monitor hookup would not work. I know the laptop was working though because I could access it over the network.

In March 2010 I called Asus to look into getting it repaired, and then again finally took steps to send it off to the Canada service center this July.

Thanks to these forums I made it very clear I was aware of the defect it take care of.

1. Asus looked at the laptop and sent me an email for a motherboard replacment at a $300 cost to me. Would do nothing because it was out of warrranty. I refused, sited some information from the web and the softened a bit.

2. Asus then lowered the cost to only the labour (free motherboard replacement) for $40 cost to me. I requested what the GPU in the replacement board would be....in the meantime. I made it very clear I did not want another one of the "defective" GPUs in my laptop only to fail again.

3. Before getting me the GPU information Asus then quickly responds and states they will do the repair free of charge and ship back to me at no charge to me.


I did get a little heavy handed in my communication making it clear I would pursue legal action if not resolved (and I will). My question is this. They have offered the repair/replacement for free, should I be holding out for a replacement. From what I've read even if they repair it will most likely fail again.

Many thanks,

Detox

3.

Hello Detox and welcome to our forum.

Sorry to hear the problems that you are experiencing with your laptop.

Well done on getting Asus to change their minds on the repair though.

I noticed that you posted this message elsewhere on this forum and I answered this post there and here it is:- what-you-should-do-if-you-are-offered-a-repair-t346-10.html

Any questions please let me know.

Good luck and best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Here is an update.

Asus went and replacement the motherboard free of charge (even without my consent). They comfirmed that the new motherboard does have a nVidia 8600M GT GPU. I Asus I do not want this and want a replacement instead, because this GPU is known to be defective and will fail again in the future, and what will Asus do to protect me.

There response was....the replacement motherboard has a 3-month warranty, if the board fails again after three months we can not repair it again for free. Also, we can not offer a replacement notebook.

I am wondering if I should take this up the line further.

Is it inherent that the GPU will fail again? Or is it possible that nVidia fixed the problem and the latest batch of nVidia 8600M GT should be ok?

Many thanks,

Detox

Hello Detox,



Nvidia have paid out hundreds of millions of dollars in compensation for this defect and have moved on with the next generation of GPU's.

There has been no information forthcoming from Nvidia that any new GPU's were produced to replace the defective ones. Therefore one can only assume that all the 8600 GPU's are bad.

Furthermore they state:-



That is simply not good enough. If the board they have provided as a replacement is as inherently defective as the board it is replacing then they do not have a leg to stand on in court.

That statement should be completely ignored. If you board fails again then they should either replace or refund your laptop. If they refuse then you should simply sue them.

Have you run any temperature tests on the laptop since you got it back?

If you go to the downloads section of this forum you will see a couple of tools to test your laptop.

If you download those and run them then let me know the recorded temperatures at idle and under load I will advise further.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

**Another Update**

I once again told Asus I was not happy with the pathforward to repair my laptop only for it to fail again due to another defective 8600M GT GPU to fail.

Here is their latest deal. A replacement laptop for the price of a motherboard + labour ($280).

Notebook
G50Vm-Sample
90N-SPYA2311276G0C0Y
G50Vm
1AAK (2BAK after 8W2)
WSXGA+
802.11A/B/G/N M1_AP/US+ BT
8x Sup_Mul/CMOS1.3
Yes. US_KB /UL(ACI)
6-cell
YES
T9400
500GB/5400RPM (250G*2)
DDR2 667 2G @ 2
PM 64 (EN/FR/SP/CS/CT)

Any thoughts? Should I just take this and move on?

Many thanks,

Detox

Hello Detox,

What really galls me is that they want to CHARGE you for this when, in my opinion, they are actually incumbent to you.

How much does the laptop sell for at retail? I looked up the model but couldn't find much information about the model which they have listed as:- G50Vm-Sample

What does the "Sample" mean?

I would keep pushing them for a better deal - preferably at no cost to you.

Have you checked your legal position insofar as are you able to take legal action against Asus should they fail to comply?

Please let me know and I will advise further.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

I do find it strange that they keep upping the offer. This whole thing started with me having to pay to $300 for a repair to my old laptop >> reduced repair cost >> free repair >> replacement laptop for cost of repair ($300).

Here are the specs they provided to me (they provided me with the link)

It's an Asus G50V-A1 , 'sample' means it was kept in display cases etc, but in new condition when I get it.

http://www.newegg.com/Product/Product.a ... 6834220378

I tempted to just take the deal or offer half just to move on. Heading down the legal road will cost me more in time that it would the repair cost.

Have a look at the specs if you can, if you can please let me know if this is close to my G1S or if I should request a different laptop. My laptop use these days is basically multimedia type stuff, light gaming at best.

Many thanks,

Detox

Hello Detox,

If I had to be really honest with you I am still not happy with their offer as I really do not think you should be paying them a penny (or even a dime)!

I think that looking at the options Asus offered you, and considering that you do not wish to pursue this down the legal route, then their offer of a free repair seems the best option.

I would ask Asus if they are prepared to give you a written guarantee that the repair will be undertaken using parts that are 100% free from the Nvidia defect. If they are prepared to offer you this guarantee then I would accept their offer of a repair.

But please don't let me dissuade you from purchasing that laptop if you really wanted to. The laptop sounds ok, though it is a discontinued model which means I am having difficulty in finding a current selling price so I cannot say whether their offer is good or not.

If you like that laptop and really want to spend some money, then why not offer them something in the region of $100 - $150?

It may be worth a try and they may just accept it in order to conclude the matter.

What do you think?

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

I've discounted the repair option, because they are simply replacing the GPU with another 8600M GT which is known to be defective. I would be given a 3-month warranty and they said if it fails again outside the 3 month warranty they will not repair it again for free. So although this option won't cost me money right now, how long will the laptop last before it kicks the bucket again.

At least with the replacement notebook it's a different model altogether, the specs look better than my current G1S (the G50V-A1 replaced the G1S from what I've read and the nVidia chip is a 9700M GT which I think is not one of the defective chips . If I am wrong please let me know.

I've asked if there are other models available, something newer with 1080 resolution and Windows 7, I am still awaiting a response.

My next move will be to meet half way on the notebook in hopes of closure.

I completely agree that I should not pay a dime and Asus should be on the hook for this whole thing, the problem is my time. If they take a stance and won't budge then I will be forced to persue this on principle alone.

Did you have a chance to see the link I sent on the G50V-A1 and how it compares to my G1S-A1?

Many thanks,

Detox

Or I now have the choice of this laptop.

Asus G51Vx-A1

http://www.newegg.com/Product/Product.a ... -_-Product

Thoughts on specs would be greatly appreciated.