The Nvidia Defect Forum

Hey! I've been having trouble with PC world, I spoke to some people on the help line, and they insisted that i take the laptop to the tech guys to do the once over, I told them i was sure it was the GPU, I had a friend look at it who is a technincal.
When i got to the store i bought it at ( i have moved now, and had to travel 100 miles!) they saw that the warranty had run out and refused to touch it, regardless of the 3-6 years customer satisfaction rights thing! What do i do now? i told them that i would now be pursuing the case in writing to head office, which they wer'nt worried much about? i am feeling a little intimidated now, and also hearing that they are changing the way they deal with cases isn't inspiring me with confidence!
Next step is to send the letter before action, but i have bout this laptop with the internet dongle , thus getting a reduced price? should i state this in this letter? or omit the price paid section of the letter completely?

Hello Shaneb and welcome to our forum.

Sorry to hear of the problems you have been experiencing with your laptop.



You should make a note of how much it cost you to travel to them with your laptop as this is a consequential loss and will be added to your claim.

I think that it is scandalous that you were not given the opportunity of taking it to a store more local to you.



Well, according to many the members on this forum that is typical of the response that they give so there is absolutely nothing to worry about. Most of their shop floor staff have no idea of what the Sale Of Goods Act is let alone what your Statutory Rights are.

Aside from the fact that your particular model of laptop is failing in huge numbers, they MUST be aware of the problems with the Nvidia GPU's, especially yours as it contains one of the more prolific of the defective GPU's, the 8600.



Well they should be worried because they haven't yet won a case that has gone to court where my report has been presented as evidence.

Aside from that, they have refunded numerous customers with your model of laptop so I cannot understand how they can be so blasé about the matter. Then again, you were probably dealing with somebody who is on minimum wage and probably hates his job.



Stop right there!

You should never feel intimidated. Remember, you are in the right and they are in the wrong. Keep saying it to yourself because you need to understand that so you have the inspiration to battle on.

There is nothing for you to fear and everything to gain.

If your laptop is indeed inherently defective then you really cannot lose.

Take a look through some of the threads in the forum and you will see success after success. This is because the retailer has no defence to the fact that your laptop is both inherently defective and also that it failed after an unreasonable period of time.

Please don't worry, leave the worrying to PC World.



You should put the actual price that you paid for the laptop in the letter. There is no need to mention the internet dongle or the fact that the price was reduced as this is irrelevant.

Please ensure that you send the letter recorded delivery and keep copies of the letter and postal receipt.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Shaneb,

Just to confirm what Paul has said - the law is on your side.

Bear in mind that, based on cases reported on this forum, every time this defect has actually gone as far as a court hearing the retailers have lost

PC World do seem to be changing the way they are dealing with this problem but it doesn't appear to have filtered down to all of the shops yet. Just keep on at them and they'll soon see the error of their ways

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Please note: I am not legally qualified and therefore any postings I make are just my own personal opinion based on my experience of working for a number of years at a busy County Court.