The Nvidia Defect Forum

Hi, new to this forum, I purchased an Advent from PC world 9/2008 it failed 10/2010. I have gone through all the right proceedures the only difference is I didn't get an enginneers report, PC world did a check while I was in store. They told me it was not repairable and admitted that it was probably the Nvidia defect chip, they offered me £200 in vouchers towards a cost of new laptop taking off an amount for depreciation, I pointed out that if the laptop been working I could have got at least 6 more years use, they said the life of a that particuliar laptop would be between 4-6 years, they also wanted to charge me £30 for any data retrival from the hard drive!

I told them to put it all in writing even the bit about the fault. Should I take the £200 or carry on to get the whole cost of £419? It seems unfair that I should have to pay out so soon to buy another pc when it wasn't my fault!

thanks

Sam

Hello Sam and welcome to our forum.

Well it is good news that the person you spoke to actually admitted to the inherent defect in your laptop so well done to him.

You would be amazed at the number of retailer who will never admit to the defect - even if it presented to them in black and white - ad will only ever offer a refund as "a gesture of goodwill".

You have asked whether or not you should accept the £200. In order for me to advise you correctly please would you let me know the date you purchased the laptop, them amount you paid and the date that you reported the fault to PC World.

Once I have this information I will be able to calculate your refund.

It does look like you are going to reach a painless resolution so that is excellent.

Best wishes

Paul
The Admin Team

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Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul, I don't know if you recieved my last message but I purchased laptop 9/2008 it failed 10/2010. I sent a letter to Dixons 10/2010. I paid £419 plus £70 for the microsoft office package.

thanks

Sam

Hello Sam,

If we were to base the life expectancy at five years, then judging by the information you supplied the minimum refund you should be offered is £244.42 plus any consequential losses.

If we were to base the life expectancy at six years, which is the Statute Of Limitations from bringing a claim nd is the length that a number of retailers are using, then the minimum refund amount should be £273.51.

Unfortunately you would not be able to claim the £70 for the software package as the retailer will probably state that you should have made a backup of it or that you should still have the original install disks.

I hope the above helps.

Any questions then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.