Riiiight. Ok here goes...
I sent the engineers report along with a cover letter and invoice for the report.
Cath from comet called me about 6 days later. She said that they has spoken to HP and they had suddenly, out of the blue, just realised that OH my laptop WAS one that was effected by the Nvidia defect. So, they were willing to repair my laptop free of charge AND guarantee that it would solve the problem and not happen again. How generous of them to offer this after my laptop had failed 3 times and it had taken me getting this far and threatening court to get something out of them. NOT! So, I told Cath that she obviously had not read my entire letter as it CLEARLY stated that I was only interested in a refund. She said that would not be happening so I told her Comet would receive the small claims papers soon. She was a very obnoxious woman who I actually pity for having to sit there day in day out telling people like me that they would never receive a refund, knowing full well that we are in the right and they will eventually have to succumb to the customer as they have no leg to stand on. It would be hard for someone not so confident to stand their ground with comet, but you have to, you will get a result if you push them.
Whilst I was at work I then received four missed calls and no answer message, which I thought was no coincidence as comet always call from an unknown number. So I found their head office number on the internet and got in contact with Cath, who confirmed it was her trying to contact me. She said that after talking with her manager they were now able to offer me a refund for the 'depreciated' price of my laptop and the cost of the engineers report. They would not however refund the extended warranty I purchased on the laptop, or the extra 10% of the total I had requested for inconvenience (for the costs I incurred gaining computer and internet access whilst without a laptop
She said that you cant put a price on inconvenience, to which I replied that obviously I had and it was written in the letter. She said we don't give inconvenience costs and so I said fine then, call it very bad customer service, to which she just exhaled.
Anyway I told her I would get back to her.... she was offering £383 as the depreciated value of my laptop that was originally £599. It was a little over two years old when It failed for the third time. 19 months old when it first failed. After a little help working out whether this was a good deal, I decided that if it were to go to court, it would be the judges discretion whether to include depreciation in the settlement and would he/she take the first or third time it failed as the date to work this out? Although they were not offering me the full amount requested, I decided that being at university and not needing the hassle of setting up and going to court, I would settle for this, which is what I told Cath at comet. She said to take my laptop into my closest store and when they received it at the service centre she would release the cheque. She called me when they received my laptop and told me she had released the cheque, it took about a week to get it, but I have now received this beautiful cheque
Sorry this was so long winded, but I know that I would have appreciated it when I was looking through this forum at past cases.
Thank you again so much for all the help.
I cant say thank you enough.
Chris
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