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 Post subject: advent 5401
PostPosted: Tue Jul 17, 2012 10:37 pm 

Joined: Tue Jul 17, 2012 9:46 pm
Posts: 1
Laptop Make: Advent
Model: 5401
Graphics Card: Unknown
Purchased From: High Street Store
Amount Paid: 0
Date Purchased: 11 Dec 2006
Date Failed: 16 Jun 2012
Hello i have an advent 5401 which i purchased from Comet back in Dec 11th 2006 at a discounted price of £239.97 as it was the last one instore (it was the display item on shelf). It will not boot to windows but displays 6+screens of which i can run a repair which doesnt work, it then goes to 6+ tech guy screens giving the options to run repairs or destructive recovery etc. It wont repair and i dont want to recover and lose info on HDD. My question is firstly is this the inherrent defect and if so as i bought the laptop at a reduced price as stated above will i still be able to get something out of going back to Comet. i used the refund calculator and the result i had would not be worth the effort.


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 Post subject: Re: advent 5401
PostPosted: Tue Jul 17, 2012 10:49 pm 
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Pete and welcome to our forum.

Sorry to hear that your laptop has failed.

The problem you describe is indeed a manifestation of the defect so I would say it is highly likely that your laptop is indeed inherently defective.

The problem you have is that you are in the fringes of the time limit for bringing a claim so you would be best to accept a repair rather than a refund as the amount you would be entitled to would be negligible.

Are you still able to prove purchase? You do not necessarily need the receipt so a bank or credit card statement would suffice if you paid by plastic.

Don't worry about the data on your hard drive as that is safe as long as you did not start the recovery process and you would still be able to recover the data.

You "may" still be able to receive a free repair from Comet but to be honest they are a very difficult company to deal with and are renowned for fobbing off claims.

The fact that the laptop was purchased at a reduced price will not affect your claim.

You should now contact Comet and should tell them that your laptop has failed due to the inherent defect with the Nvidia GPU.

They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.

They may then tell you to contact Acer. You should tell them that you purchased from Comet and not from Acer so it is entirely Comet's responsibility to resolve the situation.

See what they say. If they say they will inspect it for a fee you should refuse and say that due to the "reverse burden of proof" then you will provide your own independent engineers report.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

If you wanted my honest opinion I have to question whether this is worth pursuing.

Comet could content that based on the price you paid then you have had good use out of the laptop.

Whether or not you choose to pursue this is entirely your decision.

If you would like to retrieve the data from your hard drive then you can purchase a 2.5" external USB SATA caddy from Amazon at a cost of around £10 - £15.

You would then be able to retrieve the data in another PC/Laptop

I hope the above helps.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

The Admin Team

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