The Nvidia Defect Forum

Hi I am new to the forum. Im not very tech savvy and when my (2 and a half year old) advent 5401 decided to turn itself off one day and then, when turned back on, had a white/grey screen with multi colours on it i thought i had done something wrong! now it just wont do anything. It happened just after christmas and i took it into the IT guys in work who tried a few things like formatting and reinstalling vista, even installing windows 7 etc. nothing worked. they managed to get all my work off the laptop which was great but now i have no laptop and i think this nvidia defect may be the problem!

my main problem is that the computer was a gift to my from my late mother in her will. i know she bought it in july 07 but not where she bought it and i dont have the receipt! what do i do now?? i cant go to the retailer as i dont know who it was. the laptop is out of warranty but still within 6 years of buying it. i dont know what i should do now.

many thanks in advance.
Elaine

sorry just to add that i have the 8400M graphix card in the laptop

Hello Elaine and welcome to our forum.

Sorry to hear that your laptop has failed.

I am really sorry to say that you are in the kind of situation where there is nothing that you can do.

The trouble is, the contract with the retailer is with the purchaser and the guarantee is usually not transferable.

If you could find some form of proof or purchase, such as a credit/debit card statement or, even better, the original receipt, then you could plead to the retailers better nature.

But they would be under no compulsion to help and any offer would be purely as a gesture of goodwill.

I think you should start by trying to ascertain where your mum purchased the laptop and how she paid.

If you can find that then you can at least try to reach a resolution, though I am sorry to say that in your case this cannot be guaranteed.

Fingers crossed for you that you can find a receipt or proof of payment.

Good luck and best wishes

Paul
The Admin Team

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