The Nvidia Defect Forum

Hey guys, found this forum after my laptop died. On 15/10 my Tesco Direct purchased Acer 7720G screen went wonky then blank this is the final fault after a succession of issues that I have not documented or dated, however they range from the internal wifi failing to constant over temp shutdowns and a battery life of about 15 mins. Otherwise the laptop is kept in tiptop condition and worked well as a desktop replacement. I have contacted Tesco after finding my online receipt and requesting a posted copy of the VAT receipt, the wording of the email was taken almost verbatim from the forum (ty), and they contacted me almost immediately by phone to fob me off. Firstly they said the 6 yr rule was not applicable in the UK, lol, then that they would send me a copy of the OOW form, which I have since downloaded and filled from this forum, I requested a head office contact and address and stated that I am never the less taking it further, the caller accepted and hung up at which point I leapt on to this forum and had a good old read up. Just would like to say well done and a big thanks cos without this site I would no doubt be waiting months to save up enough to replace the lappy. I currently am using a cheap mini netbook that I purchased as a result of the Acer dying.

Hello Deltaone and welcome to our forum.

Sorry to hear of all the problems you are experiencing with your laptop.



Why do they have such inexperienced staff manning their customer care line. The more cynical of us would question whether they really believe that line or whether they say it to see how many customers will give up and drop their claim.

The six year rule dues indeed apply to the UK and is part of the Sale Of Goods Act. Tesco's customer service staff really should know this. If they don't then I suggest a period of retraining.



Thanks for that, much appreciated.

Persistence is the key to success in this matter. Don't let them fob you off with a pitifully low amount Their motto is "every little helps" but this shouldn't also apply to refunds.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you have any questions or if you need any help then please let me know.

Please keep us updated on your progress.

Good luck and best wishes

Paul
The Admin Team

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Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
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If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

having contacted Tesco and being called back within a day I have had no further response, so I'll start again, maybe a little firmer

Hello Deltaone,

To be honest I would not waste any more of your time trying to get them to capitulate.

I would send them the letter before action which gives them seven days to comply.

If they fail to comply in this time then you should proceed with an engineers report.

Once you have the report then you should send a copy along with a final letter before action to Tesco.

If they fail to respond within seven days then you should simply sue them via the small claims courts.

If you read through the forum you will see the number of members struggling against Tesco.

At the end of the day they cannot win in a court of law so they do not have a leg to stand on.

Don't let Tesco set the timetable to this, you should take the reigns and make Tesco work to your timetable.

As I have always said, persistence is the key to success.

Stand strong and don't let them fob you off and you will succeed.

Remember, the law is on your side.

Any questions please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.