| Latest Success Story |
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Updated 21/01/12 Over the christmas period, PC World agreed to partial refund for my laptop that had the Nvidia defect. They first wanted me to send it to them for inspection and charge me £50 which I refused and told them I will obtain my own independent engineers report which I did. I then emailed them a copy and a few days later got a phone call that they would still want to inspect the laptop and would not charge me for it since I have already obtained another report. I agreed. To cut the story short, they inspected it and said it was beyond repair and offered me £200 which was in line with what I was expecting but they refused to refund the cost of my engineers report, saying they did not authorise me to obtain it. I stood my ground and told them I will not be accepting any offer that does not include the cost of my engineers report. After a lot of arguing on the phone, they agreed to refund the cost of report. The money was transfered into my account within a few days. Thanks Paul for all your help. You are a Legend. To all the others still going through it, I can only say persistence pays off and stand your ground you can't lose. Thanks Paul once again. Read More |
| It is currently Sat Jan 28, 2012 7:14 pm |
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Main Forums |
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Other Retailers & General Help & Discussion
Defective Nvidia? - Faulty Nvidia? - HP Laptop problems? - HP Laptop black screen? - HP Laptop hot/overheating? - HP Laptop lost wireless - HP can't detect wireless card? |
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7202 |
Sat Jan 28, 2012 10:22 am |
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Comet
Did you buy from Comet? If so then this section is for you. |
184 |
2545 |
Thu Jan 26, 2012 3:24 pm |
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Ebuyer
Did you buy from Ebuyer? If so then this section is for you. |
69 |
808 |
Wed Jan 25, 2012 6:58 pm |
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HP Direct
Did you buy from HP directly? If so then this section is for you. |
81 |
746 |
Tue Jan 10, 2012 1:28 pm |
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John Lewis
Did you buy from John Lewis? If so then this section is for you. |
51 |
329 |
Sun Jan 15, 2012 11:31 am |
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PC World/Dixons/Currys
Did you buy from PC World, Dixons or Currys? If so then this section is for you. |
321 |
3107 |
Mon Jan 23, 2012 7:10 pm |
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Staples
Did you buy from Staples? If so then this section is for you. |
46 |
434 |
Tue Jan 17, 2012 9:48 pm |
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Tesco
Did you buy from Tesco? If so then this section is for you. |
27 |
436 |
Tue Dec 27, 2011 3:39 pm |
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Success Stories
Have you been successful in obtaining a refund/replacement/repair? |
122 |
453 |
Sat Jan 21, 2012 7:11 pm |
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The Facts & The Sale Of Goods Act |
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Facts & Evidence & Links
So what is the Nvidia defect and how can I learn more? |
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34 |
Sun Sep 11, 2011 2:30 pm |
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What Steps Should I Take Now? The Law & The Sale Of Goods Act
What are my rights? Can I get my laptop replaced? Can i get a refund? |
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Sun Sep 11, 2011 2:30 pm |
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Retailer Contact Details
Here you will find the Head Office details for some of the high street retailers. |
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Thu Sep 10, 2009 9:37 pm |
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Forum Rules & Downloads |
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Rules and FAQ's
Posting rules and FAQ's are here. |
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Mon Jun 15, 2009 5:27 pm |
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Downloads
Here you will find a couple of useful programs to test your laptop. |
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Sat Jan 30, 2010 2:36 pm |
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This forum was started on Tue Jun 09, 2009 6:54 pm and has been running for 963 days | Total posts 16142 | Total topics 1797 | Total members 4788 | Our newest member adhendyimmone |
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