The Nvidia Defect Forum


The UK's Only Dedicated Forum For Owners Of Laptops Crippled With The Nvidia Defect.


Defective Nvidia GPU? - HP Nvidia Defect? Blank Screen problems? Laptop Display Problems?
Laptop hot/overheating? - Laptop can't detect wireless card?

Do you own a laptop with the same/similar problems? Don't worry - we can help!

Get all the free advice and assistance you need to secure a refund/replacement for
laptops with inherently defective Nvidia GPU's here at the Nvidia Defect Forum.

Latest Success Story

Updated 21/01/12

:! :! :! :! SUCCESS AGAINST PC WORLD :! :! :! :!


:! :! :! :! :! :! :! :! :! :! :! :! :! :! :! :!

Over the christmas period, PC World agreed to partial refund for my laptop that had the Nvidia defect.

They first wanted me to send it to them for inspection and charge me £50 which I refused and told them I will obtain my own independent engineers report which I did. I then emailed them a copy and a few days later got a phone call that they would still want to inspect the laptop and would not charge me for it since I have already obtained another report. I agreed.

To cut the story short, they inspected it and said it was beyond repair and offered me £200 which was in line with what I was expecting but they refused to refund the cost of my engineers report, saying they did not authorise me to obtain it.

I stood my ground and told them I will not be accepting any offer that does not include the cost of my engineers report. After a lot of arguing on the phone, they agreed to refund the cost of report. The money was transfered into my account within a few days.

Thanks Paul for all your help. You are a Legend. To all the others still going through it, I can only say persistence pays off and stand your ground you can't lose.

Thanks Paul once again.



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Main Forums

 
No unread posts Other Retailers & General Help & Discussion

Defective Nvidia? - Faulty Nvidia? - HP Laptop problems? - HP Laptop black screen? - HP Laptop hot/overheating? - HP Laptop lost wireless - HP can't detect wireless card?

Are you suffering any of the above problems with your laptop?

Even if your laptop is not a HP do your recognise one of these faults?

If so then STOP!!! Don't pay for that laptop repair. Your laptop probably contains one of the defective Nvidia chips and you could claim for a refund/replacement from the retailer where you purchased it.

All the help and advice on this site is free.

Should the retailer request that you obtain an independent engineers report on your laptop then we can help with that also.

Pop in and introduce yourself to the forum members.

Please let us know which laptop you have and, if possible, the model of Nvidia card.

If you don't know which version of the defective Nvidia card then no problems, we will find that out for you.

Please, as with all the sections on this forum, no libellous comments or your post will have to be removed for legal reasons.

So, don't be shy, come on in, we are here to help.

If you are wondering why we have to edit/remove libellous posts then please refer to the following case of Godfrey Vs Demon Internet Service:-

http://en.wikipedia.org/wiki/Godfrey_v_ ... et_Service

Please, no advertisements or your post will be removed.

855

7202

Sat Jan 28, 2012 10:22 am

Lexx View the latest post

No unread posts Comet

Did you buy from Comet? If so then this section is for you.

Read all about other members experiences with dealing with Comet and get all the advice you need to secure a refund or replacement laptop.

Once you read how other members are being treated then you will know what to expect and be armed and ready.

Click on the word "Comet" above to enter the forum.

184

2545

Thu Jan 26, 2012 3:24 pm

Lapcure View the latest post

No unread posts Ebuyer

Did you buy from Ebuyer? If so then this section is for you.

Read all about other members experiences with dealing with Ebuyer and get all the advice you need to secure a refund or replacement laptop.

Once you read how other members are being treated then you will know what to expect and be armed and ready.

Click on the word "Ebuyer" above to enter the forum.

69

808

Wed Jan 25, 2012 6:58 pm

damomac View the latest post

No unread posts HP Direct

Did you buy from HP directly? If so then this section is for you.

Read all about other members experiences with dealing with this company and get all the advice you need to secure a refund or replacement laptop.

Once you read how other members are being treated then you will know what to expect and be armed and ready.

Click on the word "HP Direct" above to enter the forum.

81

746

Tue Jan 10, 2012 1:28 pm

jonaxten View the latest post

No unread posts John Lewis

Did you buy from John Lewis? If so then this section is for you.

Read all about other members experiences with dealing with this company and get all the advice you need to secure a refund or replacement laptop.

Once you read how other members are being treated then you will know what to expect and be armed and ready.

Click on the word "John Lewis" above to enter the forum.

51

329

Sun Jan 15, 2012 11:31 am

Lapcure View the latest post

No unread posts PC World/Dixons/Currys

Did you buy from PC World, Dixons or Currys? If so then this section is for you.

Read all about other members experiences with dealing with these companies and get all the advice you need to secure a refund or replacement laptop.

Once you read how other members are being treated then you will know what to expect and be armed and ready.

Click on the word "PC World/Dixons/Currys" above to enter the forum.

321

3107

Mon Jan 23, 2012 7:10 pm

Lapcure View the latest post

No unread posts Staples

Did you buy from Staples? If so then this section is for you.

Read all about other members experiences with dealing with Staples and get all the advice you need to secure a refund or replacement laptop.

Once you read how other members are being treated then you will know what to expect and be armed and ready.

Click on the word "Staples" above to enter the forum.

46

434

Tue Jan 17, 2012 9:48 pm

Lapcure View the latest post

No unread posts Tesco

Did you buy from Tesco? If so then this section is for you.

Read all about other members experiences with dealing with Comet and get all the advice you need to secure a refund or replacement laptop.

Once you read how other members are being treated then you will know what to expect and be armed and ready.

Click on the word "Tesco" above to enter the forum.

27

436

Tue Dec 27, 2011 3:39 pm

Lapcure View the latest post

No unread posts Success Stories

Have you been successful in obtaining a refund/replacement/repair?

If so, post here and let everyone know.

Please also post the details of the retailer for our reference.

122

453

Sat Jan 21, 2012 7:11 pm

Lapcure View the latest post

The Facts & The Sale Of Goods Act

 
No unread posts Facts & Evidence & Links

So what is the Nvidia defect and how can I learn more?

Can I really get a replacement laptop or my money back even though my laptop is out of the warranty period?

The answer is YES!

Do you need some evidence to support a Small Claims procedure against a retailer?

This section contains links to external sites containing documentary evidence to support your claim in the Small Claims Court (should it
come to that)

You cannot post into this section as it is for information only.

17

34

Sun Sep 11, 2011 2:30 pm

Lapcure View the latest post

Forum locked What Steps Should I Take Now? The Law & The Sale Of Goods Act

What are my rights? Can I get my laptop replaced? Can i get a refund?

What steps should I take now?

Your questions are answered.

There is even a letter to print and send to the retailers Head Office.

Browsing this section requires registration with our forum.

Whilst registration is free the reason behind this requirement is so that we can monitor how many people are coming to this site with the Nvidia Defect.

The more users that register with ourselves the more credible this site becomes.

We will not divulge your information to any third parties and simply require your registration for statistical purposes.

Please click on the register link above if you have not already registered with us.

You cannot post into this section as it is for information only.

8

17

Sun Sep 11, 2011 2:30 pm

Lapcure View the latest post

Forum locked Retailer Contact Details

Here you will find the Head Office details for some of the high street retailers.

You should remember to keep copies of all documents you send to the retailer, send all communications by Recorded Delivery and also keep copies of the Recorded Delivery slips.

You cannot post into this section as it is for information only.

1

1

Thu Sep 10, 2009 9:37 pm

Lapcure View the latest post

Forum Rules & Downloads

 
Forum locked Rules and FAQ's

Posting rules and FAQ's are here.

For legal reasons we cannot allow libellous posts on this forum.

It is better to say "in my opinion company XYZ has ripped me off" rather than "company XYZ ripped me off"

Should any posts be deemed libellous than we will have no option other than to edit/remove them.

If you are wondering why we have to do this then please refer to the following case of Godfrey Vs Demon Internet Service:-

http://en.wikipedia.org/wiki/Godfrey_v_ ... et_Service

Please read the rules BEFORE posting. Thank you and I hope we can be of help to you.

You cannot post into this section as it is for information only.

1

1

Mon Jun 15, 2009 5:27 pm

Lapcure View the latest post

Forum locked Downloads

Here you will find a couple of useful programs to test your laptop.

The first, GPU-Z will report the temperature of your Nvidia GPU.

The other, Rthdribl, is a program that will stress test your Nvidia GPU (if it is still working)

There is also a copy of the template "letter before action" that you can download to send to the retailer.

Did you pay by Credit Card? If so, there are a couple of template letters available that you can send to the card company.

You will need to be registered in order to be able to access this section.

You cannot post into this section as it is for information only.

7

7

Sat Jan 30, 2010 2:36 pm

Lapcure View the latest post

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Disclaimer:- All the information and advice that I give in this forum is derived from either the Sale Of Goods Act, other legal material or my personal experiences in taking legal action against retailers. Whilst we have had tremendous success against the retailers I have to state that I am not a Lawyer and do not profess to be. If at any time you are unsure about your legal rights then you should seek the advice of a legally qualified person. Nothing on this site should be considered legal advice.



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