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Updated 14/05/2012 DELL Success, Well, I’m very pleased to be able to report here that today I have received a cheque from DELL in settlement of my claim, thanks to the help and advice I received on this web site. In outline, the steps I took were: Contacted Dell via registered letter last May (yes, May 2011). They acknowledged this issue without any request to see the laptop nor an independent report. (Probably because of my carefully worded lengthy letter based on the facts from this web site) DELL’s offer was not acceptable (a repair), so I then wrote to my Credit Card company and pursued a solution through them. Very quickly afterwards I received a letter from DELL’s solicitors looking to agree a cash settlement. Their first offer was too low (and not based on what I considered to be a fair calculation method), so they then tried to offer a repair. I was given guarantees on the repair (which I didn’t feel could be achieved) but it took them 3 months to realise this themselves, so 2 weeks ago received a phone call and we negotiated a cash settlement. If anyone would like a more detailed explanation, or details of my correspondence / argument to the various parties, I will be happy to add them here. Thanks again to Paul and others for all the supporting information on this site. I can only add; don’t be put off. Don’t take a repair for an answer. Use the wisdom and knowledge here to be knowledgeable (I knew a lot more than the credit card company and solicitors knew on the subject. Not that I would expect them to have as much technical knowledge, but when I spoke to them it was immediately clear that I was speaking with authority and this gave them little opportunity to dismiss my case). And be prepared to follow-through. Bought Laptop in Jan 2007. Failed in Nov 2010. Didn't know about the NVidia problem until May 2011, when I then found this site and started my claim. Paid £1,673, 1st offer was £402, which I rejected. Accepted £825 as settlement. Good luck Read More |
| It is currently Fri May 18, 2012 8:24 pm |
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Other Retailers & General Help & Discussion
Defective Nvidia? - Faulty Nvidia? - HP Laptop problems? - HP Laptop black screen? - HP Laptop hot/overheating? - HP Laptop lost wireless - HP can't detect wireless card? |
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Comet
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Success Stories
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The Facts & The Sale Of Goods Act |
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Facts & Evidence & Links
So what is the Nvidia defect and how can I learn more? |
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Sun Sep 11, 2011 3:30 pm |
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What Steps Should I Take Now? The Law & The Sale Of Goods Act
What are my rights? Can I get my laptop replaced? Can i get a refund? |
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Sun Sep 11, 2011 3:30 pm |
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Retailer Contact Details
Here you will find the Head Office details for some of the high street retailers. |
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Downloads
Here you will find a couple of useful programs to test your laptop. |
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